​​​​ Hyundai Glovis is committed to excellence in the automotive logistics industry and pride ourselves on building strong customer relationships and providing exceptional service. To support our endeavors, we are looking for a Quality & Claims Operator (m/f/d) to join our Finished Vehicle Logistics department in Eschborn, 65760. This is a dynamic, hands-on role centered around supporting the team and delivering great experiences — both behind the scenes and in direct interactions with transport partners.

According to your qualifications and experience, you may be hired at either a Specialist or Junior Specialist position. Your profile

• Establish and maintain quality standards, processes and procedures.
  
• Manage and investigate damages and claims related to transport, handling, yard operations and vehicle movements.
  
• Analyse incidents, identify root causes and responsibilities, and define corrective actions and countermeasures.
  
• Conduct audits of trucks, drivers, compounds and logistics service providers.
  
• Monitor quality and logistics KPIs, identify deviations and follow up on corrective actions.
  
• Coordinate with customers, carriers, LSPs and other business partners regarding quality issues and claims.
  
• Identify process gaps and implement improvements in logistics and quality processes.
  
• Prepare and maintain quality documentation, reports, statistics and KPI analyses.
  
• Review and support contracts and requirements relating to quality and claims.

Join us and unlock your potential with the following benefits:

• Flexible working hours
• Annual leave allowance of 30 days
• A subsidy for public transportation or parking space
• Fitness Programs: Enjoy complimentary fitness studio membership
• Daily breakfast and lunch provided in the office
• Monthly lunch vouchers
• After probationary period: subsidy for Language courses (German, English or Korean)

If you are looking for a chance to apply your knowledge and implement your ideas, while being recognized for your unique contributions, we would love to get to know you and show you why a career at GLOVIS Europe GmbH can be a great opportunity for you.