• As part of its continued growth in Germany and Europe, the company is expanding its technical customer organisation
• The position combines engineering, troubleshooting, customer interaction and international collaboration, making it particularly attractive for technically strong candidates who enjoy working beyond the boundaries of a traditional field service role

Your Benefits:

• A technically challenging role with a high level of ownership
• Exposure to advanced automation and integrated technology solutions
• International collaboration with engineering and product specialists
• Opportunity to work closely with customers and directly influence the successful implementation of new technologies
• Broad technical responsibility rather than a purely traditional service role
• Short communication channels and the opportunity to contribute ideas
• Attractive development opportunities within a growing international environment

Your Duties:

• Take technical ownership of customer installations from initial setup through successful operation
• Support the implementation and commissioning of sophisticated automated equipment and integrated technology solutions
• Act as a technical contact for customers and provide hands-on support when complex issues arise
• Analyse system performance, identify technical root causes and coordinate sustainable solutions
• Work across mechanical, electrical and software-related topics in a highly automated environment
• Collaborate closely with international engineering and product teams to resolve technical challenges and continuously improve existing solutions
• Support customers in the effective use of installed systems through technical guidance and training
• Coordinate technical requirements between customers, internal specialists and international stakeholders
• Contribute to integration projects and the implementation of new technologies at customer sites
• Document technical issues, solutions and improvement opportunities in a structured manner

Your Qualifications:

• Degree in automation, electrical engineering, mechatronics, robotics, software engineering or another relevant technical discipline
• Professional experience in a technical customer-facing position, such as field service, technical support, application engineering, commissioning or systems engineering
• Strong understanding of complex automated equipment and the interaction between hardware and software
• Confident troubleshooting skills and a structured, solution-oriented approach
• Experience with programming, system interfaces or software-based technical environments is advantageous
• Comfortable working independently in an international and fast-moving environment
• Strong communication skills and a hands-on mentality
• Very good English skills are essential
• Chinese language skills are highly advantageous
• Willingness to travel and support customers on site

About Hays:

With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages – completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience.

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.