Position Overview

We are looking for an IT / OT Support Specialist to join an on-site IT organization supporting a complex and critical industrial environment.
The role sits at the intersection of traditional IT systems and Operational Technology (OT), working closely with global IT teams, security, and manufacturing stakeholders.

Key Responsibilities

• Provide Level 2 and Level 3 support for end users (incidents and service requests via phone, email, walk-up, and self-service portal)

• Provision, maintain, and support end-user hardware, software, and peripherals

• Support and maintain network printers, conference room equipment, and other site devices

• Administer and support Windows 10 and Windows Server environments (2017–2022)

• Support network operations including routers, switches, and general TCP/IP connectivity

• Coordinate with global IT Service Desk, Endpoint Engineering, Infrastructure, and Security teams

• Escalate incidents according to established incident response procedures

• Participate in IT/OT projects and lifecycle management initiatives

• Support patching, updates, antivirus, backup, and recovery activities

• Assist with monitoring, asset management, and change management

• Support industrial control system (ICS) network environments and OT security initiatives

• Coordinate IT/OT support for industrial capital projects from design through commissioning

Required Qualifications

• A+ certification or equivalent practical experience

• CCNA (Cisco Certified Network Associate)

• Minimum 5 years of IT experience, including exposure to manufacturing or industrial environments

• Strong knowledge of:

• Windows 10 and Windows Server (2017, 2019, 2022)

• Networking fundamentals (TCP/IP, routing, switching)

• Experience with Mobile Device Management solutions

• Hands-on experience with enterprise printers and peripherals

• Ability to operate in a structured, regulated, and safety-critical environment

Preferred Qualifications

• CCNP, Fortinet NSE, or equivalent security certifications

• Experience with Fortinet and/or Palo Alto firewalls

• Virtualization technologies (VMware, Hyper-V)

• Tools such as SolarWinds and WSUS

• Knowledge of industrial systems (ICS / DCS: Siemens, Emerson, Honeywell)

• Previous experience in chemical, pharmaceutical, or continuous manufacturing environments

Profile

• Hands-on, autonomous, and service-oriented mindset

• Strong communication skills and ability to work with global IT organizations

• High attention to security, documentation, and operational excellence

• Comfortable working in mission-critical industrial environments

Legal Requirements

• Position based in Switzerland

• Valid Swiss work permit required (CH / B / C / G or EU with eligibility)