The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Dr. Vranjes Firenze.

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.

L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. The L'OCCITANE Group is a certified B CorporationTM.

CONTEXT & MISSION:

We are looking for a highly motivated Customer Service and Supply Chain Coordinator to ensure seamless coordination between commercial teams, supply chain and clients to deliver operational excellence in order management, deliveries, and customer support. You will work closely with the Travel Retail department and will report to the Head of Supply Chain.

1. Order Management & Customer Relations (70%)

• Process Travel Retail orders and monitor deliveries
• Proactively manage out-of-stock (OOS) situations
• Issue and follow up on credit/debit notes (including returns and destructions)
• Build strong, client-centric relationships with internal and external stakeholders

2. Supply Chain Coordination (20%)

• Plan kits, testers and merchandising materials
• Manage master data (products and customers)
• Support improvement initiatives for tools and processes

3. Sales & Marketing Support (10%)

• Ensure accurate information flow to field teams
• Provide customer service support to Sales & Marketing teams (order tracking, shipping info, special requests)
• Assist with logistics for L&D and marketing events (visuals, BA allocations, TR deliveries)

HOW YOU CAN FIT:

• 3+ years of experience in customer service or supply chain, ideally in an international environment
• Strong communication and collaboration skills
• Fluent in English and French. Spanish is a plus
• Proficient in MS Office, SAP, BI and data visualization tools
• High energy, resilience, curiosity and a strong customer service mindset

WHAT WE OFFER:

• Working for a unique company, strongly committed towards the planet and the people (B Corp certification)
• Working with passionate colleagues coming from all over the world
• A unique culture centered around entrepreneurship, where everyone is expected to collaborate, experiment & move fast
• Internal mobility opportunities
• Monthly allocation & discount for store products
• Attractive Social Insurance coverage
• 5 weeks annual leave & 3 extra days offered as public holidays
• Flexible and Hybrid Work environment
• Attractive Parental Leave Policy
• Public Transportation allowance