Reference code: JR135787

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

YOUR MISSION:

The Sales Assistant will play an important role in supporting the sales team with part-exchange and pur-chasing enquiries received via telephone, email, chat and face to face, with a particular focus on assisting customers who are looking to sell their watches to Watchfinder.

The role will involve supporting the team throughout the customer journey, ensuring enquiries are han-dled efficiently, accurately and professionally. Working closely with Sales Advisors and other depart-ments, you will help maintain a high level of customer service, contribute to the smooth running of daily sales operations and support the team in achieving its conversion and business objectives.

You will be an organised, proactive and confident communicator, with a strong customer-focused ap-proach and the ability to manage multiple tasks in a fast-paced environment. Attention to detail, a posi-tive attitude and a willingness to take ownership of responsibilities are essential.

Starting from December 1st, 2026 until May 31st, 2027

HOW WILL YOU MAKE AN IMPACT?

• Assisting with customer enquiries received via telephone, email, chat and other communication channels.
• Supporting the sales team in managing incoming part-exchange and purchasing enquiries submitted through the Watchfinder website.

• Maintaining and updating customer records, enquiry information and ongoing sales pipelines to ensure accurate follow-up.

• Supporting customers throughout the sales, part-exchange and purchasing process, ensuring a smooth and positive customer experience.

• Assisting Sales Advisors with pricing information, valuations and negotiations within agreed company guidelines.

• Assisting with administrative and operational tasks to support the overall efficiency of the sales team.

• Ensuring all customer interactions and transactions are handled in accordance with company policies and procedures.
  

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Previous experience in a customer service, retail or administrative role, ideally within a sales-driven environment.

• A strong customer-focused mindset, with a genuine desire to deliver outstanding service.

• Highly organised, with excellent attention to detail and the ability to prioritise workload effectively.

• Able to multitask and work efficiently in a fast-paced environment.

• Positive, professional and engaging communication skills, both written and verbal.

• Comfortable working as part of a team while also demonstrating initiative and accountability.

• Basic understanding of sales processes.

• A proactive and flexible approach, with a willingness to support colleagues wherever required.

• Able to adhere to Watchfinder & Co. policies, procedures and Health and Safety requirements.

Still wondering why, you should apply ?

You will join a friendly and dynamic team with whom you will be able to share your knowledge and expertise

Entrepreneurship, trust, integrity and agile learning are part of our great team spirit

WHAT MAKES OUR GROUP DIFFERENT ?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

- We value freedom, collegiality, loyalty, and solidarity.

- We foster empathy, curiosity, courage, humility, and integrity.

- We care for the world we live in.

YOUR JOURNEY WITH US

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview.

Otherwise, you will receive an email to inform you that your application has not been successful.