Position

The Store Manager is accountable for delivering commercial targets and store P&L by defining and executing the store strategy and roadmap. Drives elevated client experience and consistent brand standards across all touchpoints, ensuring excellence in selling ceremony standards, visual merchandising and service. Develops the management team, setting clear priorities, monitoring performance and ensuring accountability over time. Governs store operations with a strong focus on operational excellence, compliance and internal controls, taking timely action to sustain performance and mitigate risks.

Job responsibilities

Business & Operational Impact

• Define store strategy and business development priorities, translating targets into clear action plans.
• Drive business management and profitability by monitoring KPIs, P&L and costs, ensuring timely corrective actions.
• Leverage market and competitor insights to identify opportunities and adjust commercial priorities.
• Govern inventory and visual merchandising to support availability, product rotation and store image consistency.
• Ensure operational planning, store operations and management, and audit readiness through strong compliance and internal controls.

Team Management and Development:

• Build, lead and animate a high-performing team, ensuring effective team management and development.
• Coach on the floor and manage performance with clear objectives, feedback and recognition.
• Identify and develop talents, ensuring succession planning and capabilities growth for the management team.
• Drive engagement, inclusion and wellbeing through consistent communication, rituals and team care.
• Ensure workforce planning, scheduling and workload balance to support business needs and team sustainability.

Client & Relationship Excellence

• Define and execute the clienteling strategy to grow retention, frequency and client value across segments.
• Drive CRM discipline and data capture, ensuring high-quality insights to activate personalized follow-up.
• Develop VIC approach and local activations/events in partnership with Headquarters (HQ) to recruit and engage top clients.
• Own complaint resolution and service recovery, ensuring fast escalation and sustainable improvements.
• Drive the omnichannel journey, ensuring seamless handover between store and digital touchpoints.

Brand & Desirability Experience

• Act as a brand ambassador, embodying Loro Piana values and ensuring flawless brand expression in the store.
• Drive storytelling on heritage, savoir-faire and product uniqueness to strengthen brand desirability and conversion.
• Ensure a consistent client experience through selling ceremony standards and service excellence
• Ensure visual merchandising and brand standards are executed consistently, capturing insights and feeding back to improve brand expression.

Profile

• 10 years of experience as a Manager in a luxury boutique
• Strong business and sales acumen
• Strong coaching, communication, leadership and people management skills
• Deep knowledge of the clothing and luxury industry
• Passion for Loro Piana products and Brand
• Fluent French and English