Your role:

You will be responsible for ensuring the smooth operation of the IT infrastructure and providing high-quality technical support to users. Your duties will include maintaining workstations, managing incidents, installing and configuring hardware and software, and performing basic network and system administration tasks. Beyond day-to-day support, you will also take part in IT projects in collaboration with the team.
This position offers an excellent opportunity to develop your skills in a stimulating technical environment.

Key Responsibilities:

• Provide Level 1 and Level 2 support (diagnosis, resolution, follow-up, and documentation of tickets).
• Install, configure, and maintain IT equipment (workstations, printers, peripherals).
• Manage user accounts and access rights (e.g. Active Directory).
• Contribute to system updates and security (patching, antivirus management).
• Perform operational and monitoring tasks (supervision, backups, inventory).
• Collaborate with internal teams and external providers to ensure service continuity.

Your profile:

• IT-related education or qualification.
• Previous successful experience in a similar role (support/technician).
• Good knowledge of Windows environments, Microsoft 365, and Active Directory.
• Proficient in using a ticketing system.
• Basic understanding of networks (IP addressing, DHCP/DNS, routing, VLAN) and systems (virtualisation).
• Service-oriented mindset, thoroughness, and responsiveness.
• Good command of English, both spoken and written.

Your strengths:

• Strong interpersonal and communication skills.
• Customer-focused with good listening abilities.
• Methodical, reliable, and autonomous.
• Keen to take part in technical projects and further develop your expertise.

We offer:

• A company, a product and a market with strong growth potential
• A real team spirit, with competent and motivated employees
• A company that encourages ongoing training

Place of work: Geneva
Type of employment: Permanent contract
Rate of employment: 100%
Start date: To be agreed

If you would like to join ERI GENEVA, please send us your complete application (CV, covering letter, diplomas, work certificates) by email only to jobs@eri.ch