The Lemon Consulting

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About the job German speaking Customer Service Representative -remote in Europe

Position: Customer Service Representative

Location: Fully remote, EU

Employment type: Full-time

Remuneration: Base salary.

About the role.
We are currently hiring German-speaking Customer Service Representatives to join a stable inbound support project within the energy and property services sector. This role focuses on providing professional customer assistance via phone and written communication, supporting property managers and tenants with service requests, appointments, and billing-related inquiries.

DUTIES AND RESPONSIBILITIES:

• Handle inbound customer inquiries primarily via telephone support, ensuring a professional and service-oriented customer experience.
• Manage written customer requests during available service time to maintain efficient case handling.
• Support customers with appointment scheduling, rescheduling, and cancellation related to installation services.
• Provide first-level troubleshooting support for smoke detectors (no technical background required).
• Assist customers with billing inquiries, explain invoice items, and guide users through customer portal topics.
• Coordinate meter reading appointments and support general service-related requests.
• Deliver high-quality customer service without any sales or outbound activities.

REQUIREMENTS:

• Native / fluent in German both verbal and written. Fluent in English (minimum B2 level)
• Previous experience or strong motivation for telephone-based inbound customer support
• Stable internet connection and electricity supply suitable for remote work (speed test required)
• Confident PC and digital communication skills
• Calm, patient, and service-oriented personality with clear and structured communication style
• Reliable working approach, quick comprehension skills, and willingness to handle written inquiries
• Interest in a long-term customer service role and no interest in sales-oriented projects.

BENEFITS:

• Fully inbound customer support role with no sales responsibilities.
• Structured onboarding and clear processes to support success in the role.
• Stable full-time employment within a well-established service environment.
• Opportunity to develop customer service expertise in the energy and property management sector.
• Supportive team environment focused on quality customer experience.
• Availability to work within service hours Monday-Friday, 08:00-18:00