Responsibilities

• 1st Level support in the service points (BMT, study center) as well as ticketer registration/processing
• Receipt of user questions with subsequent incident resolution
• Support for account issues, cloud, email, mobile signature, calendar, WLAN, VPN, 2-factor authentication (2FA)
• Analysis and correction of computer errors (Windows operating systems) incl. basic/security configurations
• Functional testing of EDR, virus protection and firewall on mobile devices

Admission Requirements

Advanced or completed education, or an equivalent qualification (school-based or self-initiated IT knowledge) in the IT field or a related discipline
Language skills: German and English

Desired Qualification

• Good knowledge of clients: Windows, possibly Android/iOS/Linux
• Knowledge of end-user programs (Office, mail client, web browser) and network services
• Distinct technical and organizational understanding of processes in the IT environment and pleasure in support
• Commitment, initiative and a service-oriented way of working
• Applications from students (e.g. in computer science, electrical engineering, computer engineering, software engineering, or a related field) are also welcome
• Good knowledge of German and English

We Offer

We offer an annual gross salary of at least € 41,666.80 for a fulltime position. An overpayment based on qualification and experience is possible.

Graz University of Technology aims to increase the proportion of women, in particular in management and academic staff, and therefore qualified female applicants are explicitly encouraged to apply. Preference will be given to women if applicants are equally qualified.

Graz University of Technology actively promotes diversity and equal opportunities. Applicants are not to be discriminated against in personnel selection procedures on the grounds of gender, ethnicity, religion or ideology, age, sexual orientation (Anti-discrimination).

People with disabilities and who have the relevant qualifications are expressly invited to apply.

About us

Graz University of Technology is the longest-established university of technology in Austria. Here, successful teams of students, talented up-and-coming scientists, ambitious researchers and a lively start-up scene enjoy an inspirational environment as well as access to top-quality equipment. And all this in one of the most innovative and livable regions in Europe. TU Graz offers an inspiring working environment with outstanding infrastructure and service-oriented university management.

In this video, we give you an insight into the working environment at TU Graz: HERE

Organisational Unit

As the central IT service provider of Graz University of Technology, we provide the technical basis for excellent teaching, cutting-edge research and modern administration. Our mission: efficiency, innovation and security. Support us in developing and operating the IT infrastructure of tomorrow!