Position

The Client Advisor is responsible for providing exceptional, personalized service to clients to maximize sales and achieve business objectives. They focus on building personalized experiences with clients, understanding their unique preferences to recommend suitable products and services, and offering expert guidance during their shopping experience.

Job responsibilities

Client & Relationship Excellence

• Manage the sales process according to Company standards, ensuring operational accuracy in transactions, product handling, replenishment and store organization
• Contribute to qualitative and quantitative store objectives through strong individual sales performance and active support to store KPIs

Client Relationship Building, Business & Operational Impact

• Build and maintain strong and long-term client relationships, leveraging CRM tools and client insights to drive loyalty, repeat business and personalized engagement
• Provide high-level customer service throughout the client journey, including after-sales support, complaint management with supervisor guidance and follow-up on client requests
• Proactively identify opportunities to strengthen client satisfaction and engagement over time
• Actively seek opportunities to improve client experience, personal performance and selling techniques

Brand & Desirability Experience

• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison, while turning every client interaction into a positive Brand experience
• Create desire for the Brand through exceptional storytelling regarding LP's heritage and products, highlighting craftsmanship and uniqueness while following the Maison’s selling ceremony
• Ensure alignment with Brand qualitative standards throughout the sales and after-sales process, contributing to high visual, service and store presentation standards
• Stay updated on products, collections and category knowledge to continuously strengthen expertise and selling capabilities

Team Collaboration and Store Support

• Cooperate with colleagues to create a positive and collaborative working environment aligned with Maison values and service culture
• Collaborate with fellow Client Advisors and store management to share client insights, product feedback, and best practices
• Contribute to maintaining a well-organized, visually appealing store environment that attracts and retains clients

Profile

• Relevant work experience as Client Advisor in a luxury boutique
• Aligned with the Loro Piana brand identity and passion for LP products
• Strong luxury touch and approach
• Excellent interpersonal and relationship building skills
• Strong clientelling skills
• Fluent English; other languages are considered a plus