Job Description:

We are currently looking for a Customer Resolution Specialist (d/f/m) to join our Customer Resolution Services Team in Hamburg Fuhlsbüttel .

We are a diverse team and our mission is to create a trustful and inclusive environment - which enables us to collaborate in a proactive team structure to pioneer the future and keep the company in a market leader position.

WHAT’S IN IT FOR YOU

Here is a selection of some of the benefits we offer our employees. Local benefits may vary.

• Competitive Remuneration

• Work / Life Balance: Hybrid Working, flex-time, maternity/paternity leave, job sharing

• Personal Development: Personalized development plans, large portfolio of learning solutions & lots of internal mobility opportunities

• Health & Wellbeing: Health insurance, well-being programs

HOW YOU WILL CONTRIBUTE TO THE TEAM

• Participate in and contribute to a high performing Customer Resolution Services Team supporting our customers like airlines, MROs and more based in the EMEA region

• Responsible and proactive management of the customer specific Open Order Book

• Handle quotations and customer orders pertaining to SATAIR products including timely follow up on orders, claims and quotations in accordance with our KPI’s

• Strong capability in stakeholder management especially in terms of handling of customer complex queries and addressing pain points

ABOUT YOU

Equipped with a degree in Industrial Engineering, Supply Chain Management, Business Administration (or similar) paired with professional experience ideally in Customer Service, Sales, Engineering or Logistics , we are looking for a team player with the following experience, skills and mindset:

• Proactive, customer oriented attitude and working style for internal stakeholders and customers

• Ability to understand your customers to develop and propose creative solutions to issues

• Self-starter and able to work without constant direction while administering your customer portfolio

• English language skills at negotiation level

• Experience working with SAP and Freshdesk is an advantage

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Company’s success, reputation and sustainable growth.

About SATAIR

Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry. We take pride in delivering an excellent customer experience around the clock, driving innovation, and contributing to aviation’s digital and sustainable transformation.

With our global functional organisation spanning 11 sites and locations worldwide, and a team of over 1,900 people supporting a $3.3 billion turnover, you will be part of a truly global company that continues to grow year after year.

Welcome to the Satair family!

If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Operations GmbH

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Material Support & services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Airbus pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defence, and connected services. In commercial aircraft, Airbus offers modern and fuel-efficient airliners and associated services. Airbus is also a European leader in defence and security and one of the world's leading space businesses. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions and services worldwide.