At Maersk, we connect the world through end-to-end logistics—but it’s our people who make it happen.

We're looking for a Senior Manager, Customer Program Director (CPD) to lead a team responsible for delivering excellence to our most strategic clients. In this key leadership role, you'll drive retention, customer satisfaction, operational performance, and commercial growth, while developing a high-performing CPD team.

What You’ll Own:

1. Operational & Customer Excellence

• Ensure 100% business retention through consistent, high-quality service delivery

• Strengthen client relationships—act as a trusted advisor and escalation point

• Oversee program plans, KPIs, SOPs, and regular performance reviews across all accounts

• Lead implementation of customer projects, system upgrades, and global standards

2. Commercial & Financial Growth

• Monitor productivity and profitability (CCM) across accounts

• Identify cost-saving opportunities and performance improvements

• Support value initiatives, renewals, and long-term account growth

3. People Leadership

• Coach, develop, and inspire a team of CPDs to deliver excellence

• Align team objectives with Maersk’s values, leadership behaviors, and customer-centric vision

• Drive talent development, engagement, and succession planning

4. Cross-Functional Collaboration

• Partner with Sales, Tech, and CX teams to elevate service delivery

• Contribute to global program management strategies...