Location:

Brașov, RO, 500428

Company: Jungheinrich Business Services România

Start Date:

Recruiter: Silvia Serban, null null

Join Jungheinrich in a working environment where you can make a big difference! With your knowledge and drive, as a team player you will make an important contribution to ensure that we as a company continue to be among the global leaders in our industry. Working side by side with colleagues who enjoy bold ideas and in a family environment that offers you every opportunity to reconcile your professional and private goals.

Your main responsibilities:

• Serve as the in-house central IT Application Service Manager for SaaS services, especially in sustainability-related software solutions.
• Lead the technical and functional realignment of the entire service organization and oversee the transition of new software platforms.
• Act as the primary point of contact for international Sales Units for support processes and service request fulfillment.
• Provide direct communication with customers as the first contact for SaaS services related to sustainability.
• Manage close cooperation with 1st, 2nd, and 3rd level support teams and external suppliers/partners.
• Collaborate with the operations department to provide guidance, technical direction, and partial administration support.
• Provide technical and professional leadership to all service team members, fostering knowledge sharing and continuous improvement.
• Maintain and improve service quality with a strong focus on customer satisfaction and inter-divisional collaboration.

Therefore, a successful candidate would have:

• University degree in Technology, Computer Science, Business Informatics, or equivalent education.
• Proven experience in servicing cloud solutions and SaaS platforms.
• Knowledge of Quentic, oapiens, Salesforce, or similar EHS/ESG software is highly recommended.
• Familiarity with KANBAN methodology, Microsoft 365 Teams, and Confluence is a plus.
• Established network for knowledge exchange in related technology and software domains.

Jungheinrich was founded in 1953 in Hamburg by Dr. Friedrich Jungheinrich as a family business. Today, we are one of the world's leading intralogistics companies with a unique product portfolio: from conventional industrial trucks to fully automated solutions intralogistics companies. Headquartered in Hamburg, Germany, Jungheinrich is represented by its own direct sales companies in 41 countries and by partner companies in around 80 other countries around the world, and employs more than 19,000 people internationally.

We look forward to receiving your online application.

For questions, please contact our Recruiter.

At Jungheinrich, we value inclusion and diversity and practice equity to create equal opportunities for all. All qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.