Manager Workforce Optimization - Europe - Retail Backoffice (m/f/d)

adidas is an equal opportunity employer and we are committed to fostering an inclusive workplace. We welcome applications from people of all ages, genders (incl. gender identity), ethnic and social backgrounds, nationalities, sexual orientations, religions and beliefs, and those with apparent or non-apparent disabilities*. We do not tolerate harassment or discrimination toward any of our applicants or employees.

*We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process

Purpose & Overall Relevance for the Organization:

This role is responsible for driving the WFM projects and processes by owning the co-ordination, planning and communication of training and testing prior to roll-out. Reviewing and consulting Europe retail teams store payroll budgeting, forecasting, and scheduling tools/processes within the store environment to improve operational efficiency and ensuring adidas policies and Europe Retail Operations standards are implemented as well as enhanced when opportunity arises.

The role will focus on optimization of PEX within stores across our Europe retail business by ensuring efficient processes and allocation of resources within the store environment and budget to maximize business performance across own retail and supporting our franchise business partners with appropriate guidance.

Key Responsibilities:

• Manage & drive the implementation of Workforce Optimization strategies and programs that stores will use to maximize operational efficiencies to schedule staff and manage payroll.
• Deliver projects end-to-end successfully, by managing and creating project management frameworks/manuals to ensure scope, tasks, deliverables and milestones are managed diligently.

• Work as liaison between stores, Retail Operations and finance to ensure consistency of program execution and engagement
• Establish and communicate goals for programs to support understanding and stickability.

• Consult the store on payroll expense by reviewing key tasks and working with business partners in order to best leverage instore resources to maximize productivity.
• Ensure strong partnership with fleet teams to optimize scheduling to meet PEX targets and further drive PEX optimization through the use of Workforce Optimization tools.
• Collaborate in the monthly review of store PEX in partnership with Finance and Store Management to identify opportunities and suggest further improvements/processes.
• Drive continuous improvement of products, processes or systems within the project scope.
• Provide reporting and analytical support to measure and monitor task performance and escalate opportunities for improvement.
• Provide analysis, guidance and direction on workload associated with tasks to assist in Workload Planning for stores.
• Apply appropriate and effective communication methods to the project sponsors and important stakeholders throughout the project lifecycle.
• Oversee and lead WFM Ambassadors in the implementation and proper and consistent use of store scheduling tools to ensure the right person in the right place at the right time.

• Implement scheduling processes, tools, and systems in stores to align retail professionals to the needs of the business. Including Workforce optimization tools rollout across Europe.
• Create and implement training in the correct use of Workforce Optimization Tools for Store Managers and District Managers.
• Create best practices to establish standards and processes to address local requirements accounting for difference in store size, format and local legislation.
• Actively communicate the efficacy of programs and provide suggested improvements with Retail Operations partner.
• Collaborate with Back of House Organization team identifying and refining process KPI’S and best practices
• Lead the integration of improved Back of House processes into Labour Standards to be applied to Workforce Optimization

Key Relationships:

• Finance
• HR
• GBS/Payroll
• Europe Tech
• Retail Clusters and Operations teams
• Europe Retail Operations teams
• Global Product Team
• Back office X-functions (including Store Development, Real Estate, Business Solutions, SCM)

Knowledge, Skills and Abilities :

• Retail operations and process improvement
• Ability to work effectively within a team environment and under pressure
• Strong analytical skills and an innovative thinker
• Good planning, communication, and presentation skills, with the ability to work and deliver in changing environments
• Strong verbal and written communication skills, including facilitation and presentations. Ability to clearly articulate goals and objectives
• Strong time management and organizational skills
• Solid project management skills from initiation to implementation
• Ability to work independently and cooperatively in a diverse group
• Advanced user of MS Office suite of products
• Fluent in English with additional languages an advantage

Requisite Education and Experience / Minimum Qualifications:

• University degree with focus on Business Administration, Retail, Project Management or related areas, or equivalent combination of education and experience
• 3+years' retail store operations experience required
• Retail Store management experience required
• Experience with Store Workload Planning & Workforce Management System is preferred

Job Title: Manager Workforce Optimization - Europe - Retail Backoffice (m/f/d)