• Designs, develops, and refines comprehensive training materials, including presentations, instructor guides, workbooks, and online resources, for both in-person and virtual learning environments.

• Integrates engaging visuals, diagrams, infographics, and multimedia elements to enhance the learning experience, ensuring visual appeal and brand alignment.

• Applies adult learning theories and instructional design principles to create content that promotes learner engagement, knowledge retention, and practical skill application.

• Develops detailed lesson plans, agendas, and session outlines to structure content for effective delivery and measurable learning outcomes.

• Collaborates with Subject Matter Experts (SMEs), sales teams, and other stakeholders to ensure content accuracy, strategic alignment, and relevance to the target audience.

• Evaluates the effectiveness of training materials through feedback and performance analysis, implementing continuous updates and improvements.

• Manages multiple content development projects concurrently, ensuring timely completion, adherence to quality standards, and alignment with the overall training strategy.

• Regularly updates training content to reflect new product features, process changes, and emerging industry trends, maintaining relevance and accuracy.

• Provides support for training delivery by equipping facilitators with current materials and necessary resources.

• Conducts needs assessments to identify learning gaps and determine appropriate instructional solutions.

• Develops assessment strategies and tools to measure learning achievement and program effectiveness.

• Performs other duties as required and/or assigned.

• Will be required to travel up to 25% of the time.

REQUIRED QUALIFICATIONS

Knowledge, Skills and Abilities

• Proficient in the use of common office equipment and software – including , but not limited to : computers, printers, Microsoft Word, Excel, Outlook, Teams, etc.
• Proficient in PowerPoint, with advanced skills in creating interactive and visually appealing presentations.
• Strong written and verbal communication skills - this includes active listening, professional email and phone etiquette, and the ability to convey information clearly and accurately.
• Effectively builds positive , productive relationships with colleagues, customers, vendors and others, contributing to a productive and welcoming work environment.
• Fosters a collaborative environment – promoting teamwork, prioritizing responsiveness, sharing of knowledge, and alignment with shared goals and values.
• Strong interpersonal skills with demonstrated ability to effectively partner with key stakeholders and tactfully exercise influence across the organization 
• Demonstrates careful attention to detail, ensuring accuracy in all aspects of work.
• Works effectively in a fast-paced and sometimes uncertain environment, making sound decisions based on best available information
• Adept at identifying problems and finding effective solutions – requires critical thinking, creativity and solid facilitation skills.
• Ability to work both independently and in a team environment, effectively collaborating with internal teams and other stakeholders.
• Highly organized to manage multiple tasks, priorities, schedules, and documents effectively.
• Takes initiative and proactively address needs.
• Experience with graphic design tools (e.g., Adobe Creative Suite, Canva, etc.) to create visual assets.

Familiarity with Learning Management Systems (LMS) and eLearning tools .

• Strong understanding of adult learning principles, instructional design methodologies (e.g., ADDIE, SAM), and strategies for designing content that drives learner engagement and knowledge retention.
• Ability to create high-quality, visually engaging materials while maintaining attention to detail and meeting deadlines.

Education, Certification/License & Work Experience

• Bachelor’s degree in Instructional Design, Education, Graphic Design, or a related field required

• Relevant certification(s) in instructional design or adult learning are preferred

• 3-5 years’ professional experience in instructional design, content creation, and/or corporate training required

• Professional experience developing materials for both internal sales training and customer-facing product training is highly preferred

Equivalent combinations of education and experience may be considered.

Total Rewards Package :

Compensation

• Base: $75,000 to $92,000 USD annually, based on specific compensable factors including, but not limited to education, work experience, and geographic market.
• Bonus: This role will be eligible for participation in a discretionary annual bonus program, pursuant to which an employee may be awarded a percentage of their salary based on the company’s performance and their own individual performance.

Benefits

• Medical, Dental, Vision
• Wellness Program
• Health Savings Account (HSA) with a company contribution
• Voluntary Benefits (Life, AD&D, Disability)
• 401(k) retirement plan with a 7.5% company contribution
• Time Off Programs – 22 days Paid Time Off (PTO), 9 Company Holidays, 2 Volunteer Days

Application Window

• Posting date: 04/13/2026
• The application deadline for this job is: 05/02/2026

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