You get from us:

• A long-term, full-time position with an internationally successful industrial company in Jenbach
• A modern and technologically advanced working environment
• Varied responsibilities across IT support, infrastructure and IT projects
• Collaboration with experienced IT specialists and international teams
• Opportunities to continuously develop your technical knowledge and skills
• Personal support from the TTI team throughout the entire recruitment process
• A workplace with long-term career prospects in the Tyrol region

Your tasks:

• Support the infrastructure team as part of Smart Hands Support
• Configure, maintain and optimize IT systems and end-user devices
• Provide technical 2nd Level Support for hardware, software and infrastructure-related issues
• Handle, analyze and resolve escalated support tickets
• Perform root cause analysis and troubleshooting of IT systems and infrastructure components
• Support server and IT equipment updates
• Participate in IT projects and the implementation of technical solutions
• Install and integrate new hardware and software solutions
• Collaborate with internal departments, IT architects, project teams and external partners
• Create and maintain technical documentation and system configurations
• Contribute to training materials and knowledge base content

That's who you are:

• Completed education or training in IT, Computer Science, Information Technology or a comparable qualification
• Initial to several years of professional experience in IT support, ideally in infrastructure or end-user support
• Good knowledge of hardware, software and IT systems
• Experience in technical problem analysis and troubleshooting
• Confident use of ticketing systems and a structured approach to handling support requests
• Independent, solution-oriented and well-organized working style
• Strong service orientation and enjoyment of working with end users
• Good communication and teamwork skills
• Willingness to collaborate in an international IT environment
• Good written and spoken English is required, German language skills are an advantage

Recruiterin

+43 664 212 05 83