About us

With our strong brands GMX, WEB.DE and mail.com and over 42 million active users, we are the leading email and communications platform in Germany, Austria and Switzerland. From this strong market position, services and apps are developed that simplify users' digital lives - from office tools and cloud solutions to personal ID management.

Your Tasks

Are you passionate about organizing complex environments and building strong partnerships? As our Datacenter Operations Manager, you’ll play a key role in coordinating our colocation infrastructure, managing providers, and ensuring smooth operations across our datacenter landscape. Join a team that’s building a European alternative to email and cloud services—designed to protect privacy, uphold digital rights, and give users control over their data under European law.

Do you enjoy keeping things running smoothly behind the scenes? Are you skilled at managing vendors, aligning resources, and communicating across teams? Want to help shape the backbone of a privacy-first cloud platform?

• You coordinate with colocation providers to ensure service quality, SLA compliance, and operational transparency.
• You align rack space and power capacity with stakeholder demand through structured planning and monitoring.
• You organize hardware and spare parts logistics, including procurement, inventory, and delivery coordination.
• You manage Remote Hands services and ensure accurate execution of onsite tasks.
• You maintain clear, customer-focused documentation and communication for all datacenter-related activities.

We Appreciate

Do you bring a strong sense of ownership and structure to complex operational topics? Are you confident in managing external partners and internal stakeholders? Do you thrive in a role where communication is key? We believe the following skills and experiences will help you to be successful in this role:

• Proven experience in datacenter operations, infrastructure planning, or vendor management.
• Solid understanding of colocation environments and hardware logistics (a technical background is a plus).
• Excellent organizational and communication skills, with a proactive and solution-oriented mindset.
• Ability to work independently and collaboratively across teams and vendors.
• Fluent in both German and English.

What else we would like to tell you

• Our corporate culture: No dress code, flat hierarchies, open and transparent communication.
• Individual development opportunities: diverse training courses, e-learning and internal communities, language courses, mentoring.
• Events: Slack Days, open source projects, meet-ups.
• Relocation service: support with the relocation to Germany.
• Benefits and additional services: company pension scheme, capital-forming benefits, discounts on own products, job ticket, bike leasing, corporate benefits portal.
• Attractive working conditions: 30 days holiday, hybrid working, full-time and part-time arrangements, free choice between Linux, Mac, or Windows.
• Social: team events, summer and winter parties, family and care service, sports and fitness programmes, subsidised canteen, free fruit and drinks, health courses.
• Topics that are also important to us: Sustainability, diversity, and our values and leadership principles - find out more on our website mail-and-media.com.