Customer Experience Specialist (German - C1 Level)

Location: Valencia, Spain (Relocation Support Provided)

If you currently live in Spain, the client is ready to move quickly on your application if you are available to start ASAP!

Imagine This

You start your day in a sunny office in Valencia. You speak German. You connect with customers who already know and trust the brand. And you help them order smarter, cheaper, and better.

No cold leads. No scripts. Just meaningful conversations and sales that make sense.

About the Role

We are working on behalf of a well-established European e-commerce business within the office supplies sector, known for its strong reputation and loyal customer base.

As a Sales Agent, you’ll play a key role in strengthening customer relationships while identifying opportunities to add value through smart product recommendations.

What You’ll Be Doing

• Calling existing German-speaking customers (warm leads only)
• Advising on printers, cartridges, toners, and office supplies
• Recommending alternative or home-brand products where relevant
• Identifying upselling opportunities (bundles, larger quantities, better-value deals)
• Ensuring accurate and smooth order processing
• Collaborating closely with your team to deliver great customer experiences

This role is all about trust, understanding customer needs, and delivering real value—not aggressive selling.

What You Bring

• Native-level German
• Strong communication skills and confidence on the phone
• A commercial mindset with the ability to spot opportunities
• High attention to detail when managing orders
• A proactive attitude and eagerness to learn and grow

Sales experience is a plus, but not essential—motivation and mindset are key.

Why This Role Stands Out

This isn’t a typical sales role:

• No cold calling
• No pushy tactics
• No anonymous leads

Instead, you’ll benefit from:

• An existing, loyal customer base
• Clear and straightforward product offerings
• Honest upselling that benefits both the customer and the business
• A supportive environment focused on development

What’s in It for You?

• Live and work in sunny Valencia, Spain
• Breakfast and lunch provided at the office
• Spanish health insurance included
• Free Spanish language lessons
• Career development and growth opportunities
• Monthly team events, sports, and social activities
• Full relocation support to help you settle in smoothly

Ready to Get Started?

If you enjoy building relationships, spotting opportunities, and working in an international, fast-paced environment—this is your chance to grow your career while enjoying life in Spain.

Bereitgestellt in Kooperation mit der Bundesagentur für Arbeit.