Customer Support 1st Level (m/f/x)
Customer Support 1st Level (m/f/x)
Customer Support 1st Level (m/f/x)
Customer Support 1st Level (m/f/x)
PlentyONE GmbH
Internet, IT
Kassel
- Art der Beschäftigung: Vollzeit
- 39.500 € – 50.500 € (von XING geschätzt)
- Vor Ort
- Zu den Ersten gehören
Customer Support 1st Level (m/f/x)
Über diesen Job
Customer Support 1st Level (m/f/x)
Timisoara
Got big plans? Great. So do we.
We are always interested in meeting competent team players.
Are you a passionate
customer supporter (m/f/x)
with a good understanding of a
ticket system
? You are enthusiastic about helping customers with their technical issues?
Then apply and join our team as a
Customer Support 1st Level (m/f/x)
full-time.
Plentysystems Romania SRL
promotes equal opportunity and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.
Your mission
- Act as primary contact mainly via service desk tickets
- Provide friendly, timely assistance on PlentyONE software inquiries
- Log and classify tickets accurately, set priority
- Resolve standard issues (how-to, login/access, known incidents)
- Escalate complex issues to L2 with full documentation
- Maintain proactive communication to ensure satisfaction
- Contribute to knowledge base (articles, FAQs, macros)
- Collect and share customer feedback with Product & Engineering
Your profile
- Proven experience: 2+ years in 1st level customer support or a similar role
- Languages: german at least B1, english at least C1
- Know the industry: You have experience in a Software / SaaS company
- Know the tool: You are experienced in using a ticket system to communicate with the customer and the intern team
- Empathy: Your mindset is customer oriented and you understand what the Need is
- Drive: you are stress resistant and like working KPI oriented
- Excellent Communicator: You can clearly communicate solutions and information to the customer and intern stakeholders
Benefits
Your voice counts! Your ideas for the success of plentysystems and our support to take care of you personally
- Hybrid work: work from our office in Timisoara and from home for 2-3 days weekly
- Work-life balance & a headquarters in Kassel, Berlin and Timisoara.
- Up to date: work with the latest hardware and technology.
- Always better: further training budget and a wide range of workshops.
- Well provided for: 7 card Gym subscription, Pluxee card for meal tickets, Private medical insurance.
- annual december bonus
Über uns
Die PlentyONE GmbH ist ein innovatives Softwareunternehmen und Entwickler der führenden E-Commerce-ERP-Plattform PlentyONE. Seit 20 Jahren unterstützt PlentyONE Marken, Hersteller und Händler, ihre Performance im (Online-)Handel zu verbessern und effizient zu skalieren. Durch die Automatisierung und Verbindung von Prozessen über die gesamte Tiefe und Breite der E-Commerce-Wertschöpfungskette hinweg treibt PlentyONE effektiven Multichannel-Handel voran und ermöglicht die schnelle Anbindung an mehr als 150 Marktplätze. Etwa jeder zehnte Euro im deutschen Online-Handel wird über die Plattform generiert. Für weitere Informationen besuchen Sie
www.plentyone.com.
