Interim / Head of Customer Support (Food & Beverage / FMCG) (gn)

Lead – Inspire – Improve

On behalf of an international family-owned company in the food & beverage sector, we are looking for an Interim Head of Customer Support to strengthen their site in the Netherlands for the next 4–6 months. The company is a European market leader in private label and portion-packed products, serving major retailers and foodservice customers across multiple countries.

As the Interim Head of Customer Support, you will:

• Lead and coach a team of 5 Customer Support professionals.

• Responsibility for international customer support, including close collaboration with account management, marketing, product management, finance & controlling, operations, and supply chain.

• Ensure proactive, customer-focused service for both Dutch and international markets.

• Drive continuous improvement of commercial processes.

• Support Sales in complex projects and remain actively involved with key customers.

You will report directly to the Chief Operating Officer and play a visible, hands-on role in shaping customer excellence across Europe.

• A relevant degree (e.g. business administration, commercial economics).

• 5–8 years’ experience in FMCG or food production.

• 3+ years’ leadership experience in customer support / inside sales.

• Strong project management and ERP knowledge.

• Excellent Dutch and English skills; German is a plus.

Your Strengths

• Customer-oriented, pragmatic, and solution-driven.

• Inspiring leader and strong communicator.

• Analytical mindset with a hands-on approach.

• Flexible and resilient under pressure.

This is a unique opportunity to join a dynamic international environment, either on an interim basis for the next 4–6 months or with the perspective of a permanent position starting in 2026. You will combine leadership, process improvement, and customer focus, with responsibility, autonomy, and room to grow.

➡️ Interim Managers welcome to take on the role immediately, with potential transition to a permanent position in 2026.

For more information or to apply, please reach out to:

Janina Friebe

WideResearch GmbH

✉️ friebe@wideresearch.com

☎️ +49 69 21939977