Cologne

Trusted Shops – We build trust.

Our mission is to make online shopping safer and more reliable by connecting trustworthy online stores with over 40 million European consumers in our Community of Trust. More than 30,000 companies across Europe use our solutions to build trust in their digital services and products. Whether it’s authentic reviews, buyer protection, or legal tech solutions – our tools help brands create transparency, reduce uncertainty, and win new customers. In three words, we strive for "no more fakes”.

As we grow in the enterprise segment, we’re looking for an ambitious and entrepreneurial Account Executive with a customer-first mindset, strong closing skills, and the ability to build long-term partnerships with some of Europe’s largest companies.

Your Mission

As an Account Executive, you will own the entire sales cycle — from building relationships with new prospects to developing existing accounts into long-term partnerships.

You’ll be responsible for acquiring new enterprise clients, driving retention and upsell within your portfolio, and ensuring maximum value for our customers. By leveraging our Advocacy Program and the trust we’ve built with leading brands, you’ll position Trusted Shops as the go-to partner for building trust in digital commerce.

What You'll Do

• Manage the end-to-end sales process: prospecting, discovery, value demonstration, proposal, negotiation, and closing

• Achieve and exceed your new business target

• Manage and grow an existing portfolio, driving retention, renewals, and upsells

• Conduct Kick Off for new projects and drive Quarterly Business Reviews (QBRs) and ensure high customer satisfaction

• Engage with stakeholders across hierarchies — from C-level executives to operational leads — in areas such as Brand, Customer Experience, Digital, Marketing, CRM, and eCommerce

• Leverage our Advocacy Program (customer testimonials, case studies, reference clients) to build immediate trust and relevance

• Collaborate with Customer Success, Solutions Design, Marketing and SDR to maximize pipeline quality and customer lifetime value

• Maintain a healthy, accurate pipeline in Salesforce and deliver reliable forecasts

• Proven track record in closing enterprise-level deals in SaaS, digital solutions, or services

• Experience in managing large client portfolios, with a focus on retention and upsell

• Strong consultative selling skills: you ask the right questions, uncover pain points, and build value-driven proposals

• Excellent communication and negotiation skills in German and English. French is a plus.

• Willingness to travel at least once per month e.g. for onsite-workshops with your clients

• A customer-centric mindset combined with the ability to navigate complex organizations and decision-making structures

• High degree of ownership and resilience — you thrive in a performance-driven environment

• Familiarity with Salesforce, Dealfront, HubSpot or similar CRM/sales tools is a plus

What we offer you

• Hybrid work:Combine fixed office days with flexible remote work

• Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand

• 27 vacation days + 3.5 additional days off at Christmas, New Year's Eve and Carnival

• One "Self-Education Day" per month

• Buddy programme (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.