Amsterdam

Grow with Purpose. Thrive with Trusted Shops.

At Trusted Shops we believe in excellent structures for our customers and employees, supporting our purpose-driven teams. As an Account Manager, you’ll take ownership of a diverse portfolio of B2B customers and help them succeed in the fast-paced world of e-commerce.

Your mission is to unlock growth for your customers. Every negotiation, every upsell, every renewal strengthens partnerships and drives success – for your customers and for us.

Your responsiblities

• Take ownership of a portfolio of small to mid-sized online shops (Tech Touch), managing day-to-day customer needs.

• Proactively identify opportunities to improve customer performance and implement tailored expansion strategies.

• Develop accounts strategically and commercially, negotiating confidently to achieve mutually beneficial outcomes.

• Work closely with internal teams, including Sales, Legal, and Product, to ensure coordinated support and smooth execution.

• Collaborate with a dedicated Customer Success Manager to maximize client retention and long-term success.

• Demonstrated experience in proactive B2B account management, ideally in SaaS or tech-driven environments.

• Proven ability to manage large client portfolios, up to 1,000 accounts, balancing day-to-day support with long-term strategic planning.

• Strong communication and interpersonal skills, paired with a customer-centric mindset and hands-on approach.

• Analytical and strategic thinker with a natural sales instinct and persuasive ability.

• Passion for e-commerce and digital technologies, with practical experience using CRM tools (e.g., Salesforce).

• Fluent Dutch and highly proficient in English.

Join Trusted Shops and launch your career in SaaS and e-commerce.

What we offer you

• Hybrid work: Combine fixed office days (3 days / week) with flexible remote work

• Academy Onboarding: 4-weeks onboardingtogether with all new starters in Sales, Customer Success, and Account Management

• Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Contract with Europe's trusted brand

• 25 vacation days

• Buddy program (an experienced trustee is at your side)

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

Onboarding & Growth

At Trusted Shops, you’ll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in-office start where you learn, collaborate, and experience our values firsthand.

The four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops’ mindset. With ongoing support from local champions, enablement specialists, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth.

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.