Cologne

Grow with Purpose. Thrive with TRSTD.

At Trusted Shops, we are building the leading Community of Trust in e-commerce. As a Customer Success Manager, you’ll join a purpose-driven team that empowers businesses with innovative SaaS solutions. Your mission is clear and powerful: Enable our customers’ success through seamless integration and optimal use of Trusted Shops products.

Your Impact

After the customer’s onboarding, you will guide online shops on their journey with our SaaS solutions, ensuring they unlock the full value of our products. You are the trusted partner who turns products into real results – building loyalty and long-term relationships that truly matter.

• Ownership & Strategic Portfolio Management: You will own and manage your portfolio of B2B customers, proactively driving product adoption and performance optimization for online shops.

• Primary Point of Contact: Through regular and proactive communication (calls, meetings), expert advice, and continuous support, you will strengthen and develop long-term customer relationships.

• Identifying Growth Opportunities: You will spot potential for further growth within your customers and strategically position TRSTD technologies to achieve their goals together.

• Voice of the Customer: Share insights and feedback from your portfolio with key stakeholders (Product, Marketing, Legal, Operations) to help shape solutions that meet real customer needs.

• Customer Success Experience: You bring several years of professional experience in Customer Success Management, ideally within a SaaS, e-commerce, or technology-driven environment.

• Proactive Communication Skills: You enjoy to engage with customers proactively, anticipate their needs, and initiate meaningful conversations to strengthen relationships and drive your customers’ success.

• Negotiation Skills & Sales Instinct: You have a natural talent for sales and strong negotiation skills, enabling you to position solutions effectively and actively unlock growth opportunities within your portfolio.

• Analytical Thinking & Tools: You work confidently with CRM systems such as Salesforce and make data-driven decisions to optimize processes and sustainably enhance your portfolio’s performance.

• Fluent German and Strong English Skills: You communicate empathetically and professionally with internal and external stakeholders to build trust and foster long-term relationships.

Join TRSTD and launch your purpose-driven career in SaaS and e-commerce. 

What we offer you

• Hybrid work: Combine fixed office days (2 days / week) with flexible remote work.

• Academy Onboarding: 4-weeks onboardingtogether with all new starters in Sales, Customer Success, and Account Management.

• Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• Permanent contract with Europe's trusted brand.

• 28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival.

• Buddy program: An experienced trustee is at your side.

• Learning & Development: Individual training opportunities.

• Events: Team Events, Unit Events, etc. (Name local office events or special occasions such as afternoon drinks).

• Health Pass: Earn an additional vacation day by actively participating in free online and offline sports, fitness and health courses.

Onboarding & Growth 

At Trusted Shops, you’ll kick off your journey with an onboarding experience designed to spark confidence, connection, and real momentum. It all begins with Culture & Value Week: an energizing in-office start where you learn, collaborate, and experience our values firsthand.  

The four onboarding weeks give you everything you need to thrive, from tools and workflows to our Trusted Shops’ mindset. With ongoing support from local champions, enablement specialist, regular feedback, and a global onboarding group, you quickly build the skills and network that power your growth. 

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.