Cologne

Trusted Shops – We build trust.

Our mission: We make online shopping safer and more reliable by connecting trustworthy online shops with more than 40 million European consumers in our Community of Trust. Over 30,000 companies across Europe rely on our solutions to build trust in their digital services and products. From authentic reviews and buyer protection to legal tech solutions – our tools create transparency, reduce uncertainty, and help businesses attract new customers. In short: no more fake.

Step into a leadership role within a team that delivers real customer success while embracing modern, supportive leadership principles. This position is a fixed-term parental leave cover until approximately the end of May 2027. If you’re passionate about taking projects and people to the next level, this is the right place for you.

• Team Leadership & Coaching
  Develop and lead a hybrid team through regular touchpoints, coaching, and individual support to foster both professional and personal growth.

• Operational Excellence
  Ensure efficient, structured, and high-quality processes across Customer Success and Account Management.

• Customer Retention & Relationships
  Build and strengthen long-term customer relationships by maintaining a strong customer focus and empowering your team to act as trusted advisors.

• Process Optimization
  Identify opportunities for improvement and implement optimizations together with your team.

• Stakeholder Management
  Collaborate closely with Product, Operations, and other internal stakeholders, and proactively share relevant customer and market insights.

• Customer Success / Account Management
  Several years of experience working with B2B customers, ideally in a SaaS or software environment.

• Leadership Skills
  Initial leadership experience or a strong ambition to successfully lead and develop a hybrid team both professionally and personally.

• Retention Mindset
  A solid understanding of customer retention as a key driver of sustainable success.

• Way of Working
  Structured, solution-oriented mindset and a confident approach in dynamic environments.

• Communication
  Very strong written and verbal communication skills in both German and English.

What we offer you

• Hybrid work: Combine flexible remote work with team time in the office

• Workation:Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein or Norway

• 28 vacation days

• 2.5 additional days off at Christmas, New Year's Eve and Carnival

• Individual training opportunities

• Events (Team Events, Unit Events, etc.)

• Health Pass (free online and offline sports, fitness and health courses)

BUILD A COMMUNITY OF TRUST WITH US - #cometotrust

Not sure if you are what we are looking for? Apply! ​

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.