The online travel platform abin den urlaub has its headquarter in the heart of Leipzig*. Here you can expect modern offices right in the city center, flexible working options and a diverse, open team where you can find inspiration and let your ideas grow and have an impact. For more than 20 years, we have been bringing people to the most beautiful places in the world – making dreams come true. Thanks to flat hierarchies and efficient processes, you will quickly find your way with us and can make a difference from day one.
Our motto: We bringsunshine into people’s lives. Do you want to be part of it and shape the futureof travel together with us? Then apply now – we look forward to meeting you!

Every day, we help our customers quickly and easily get answers to their questions. To achieve this, we rely on the latest AI technologies: from Microsoft Copilot to Copilot Studio, as well as AI-supported call routing and conversation analysis. As a Working Student (m/f/d), you will become part of our Customer Care team and support us in continuously improving service quality.

Your tasks

• Contributing to the development, training, and optimization of our AI chatbot (Copilot Studio)
• Testing and further development of the Copilot integration in Dynamics 365 Customer Service
• Analyzing customer interactions (chat & phone) to identify weaknesses in the service process
• Testing and optimizing our AI call-routing solutions to ensure calls are directed more accurately to the right teams
• Testing and optimizing our AI conversation analysis to better understand customer sentiment, topics, and needs
• Supporting the creation and maintenance of knowledge articles used by Copilot in customer service
• Documentation, feedback, and close collaboration with Operations & IT

Your profile

• Enrolled student in, for example, Business Informatics, Communication Studies, Data Science, or a similar field
• Experience with prompting and initial exposure to AI, especially ChatGPT or Copilot Studio, is desirable
• Enthusiasm for customer service topics and the question of how technology can improve service
• An analytical way of working and a good sense for language and communication
• Good German and English skills

Your trip to us

Simply Apply via our careers page and send us your CV, your availability and your salary expectations. As
data protection and digitalization are very important to us, we only accept
online applications. Applications from disabled persons and persons with equivalent status are welcome.

As part of the application process, we are obliged as a company to view and check your work permit, your ID card or your passport to ensure that you are entitled to work for us. Please make sure that you can provide the required documents if needed.
*ab in den urlaub is a brand of Invia Travel Germany GmbH

If you have any questions about this position and your application, you can reach us at jobs@invia.de or +49 173 3266099.