IT Supporter (m/f/d)
IT Supporter (m/f/d)
- Art der Beschäftigung: Vollzeit
- 38.000 € – 52.500 € (von XING geschätzt)
- Hybrid
IT Supporter (m/f/d)
Über diesen Job
IT Supporter (m/f/d)
Full-time
You have experience and expertise - we have the right prospects. At persona service, you can expect varied tasks, a professional environment and companies that value your expertise. Take your next career step with us - first-class, professional and human.
- 37-hour week with flexitime
- mobile working or home office partly possible
- indefinite employment relationship
- varied work in a motivated team
- qualified induction and further training measures
- pay scale
- modern workplace equipment
- attractive social benefits (e.g. company pension scheme, company bicycle)
You can always rely on persona servicecompany pension scheme, company bicycle)
What you can always rely on at persona service:
- €50 per month as a gift for your mobility depending on the position, e.g. for the Germany ticket and
- Bonuses as well as holiday and Christmas bonuses
- Free tutoring for your children on the Ubimaster learning and tutoring platform
- Numerous shopping discounts with well-known brands via our corporate benefits programme
- Excellent personal support and regular feedback meetings
- Multiple further training opportunities
Job description
- You are the first point of contact for concerns from our employees and customers
- You are responsible for receiving, qualifying and documenting all enquiries in the ticket system
- You solve enquiries on known topics independently in your role as a first-level supporter (m/f/d)
- You check more complex issues beforehand and pass them on to higher support levels, which enables you to act as an interface to our specialist departments
- You also actively use our monitoring tools to support the maintenance of customer systems
- You also create simple, comprehensible articles in our knowledge base so that the team is always up to date
Requirements
- Ideally, your basis is a completed IT training or a comparable qualification
- You are also welcome as an IT-affine career changer (m/f/d) with a willingness to learn
- Experience in the IT area, ideally in 1st level support, you already have
- in addition, the use of ticket systems (such as Jira Service Management) is desirable
- you are confident in using Microsoft operating systems and Office applications
- you have a very good command of written and spoken German
- you are solution-orientated and enjoy working in a dynamic team
