Application Customer Training Specialist (m/f/d)

BENEFITS:

POSITION DESCRIPTION:

As a Customer Application Training Specialist embedded within the Application Engineering team, you will be the dedicated owner of all customer-facing application training. In this role, you will act as the primary interface for customer and sales training inquiries, drive the development and maintenance of standard and customized application training courses, and lead our transition toward scalable digital self-learning modules. The Application Engineering team will support you with holding trainings.

• Serve as the primary application training contact for external customers and internal Sales teams, managing incoming training requests, assessing customer skill levels, and defining appropriate learning paths and expectations
• Develop deep expertise in LPBF fundamentals, including process physics, process-material interactions, material behavior, and application development methodologies
• Lead the creation, expansion, and continuous improvement of standard customer training programs while developing customized curricula tailored to specific customer applications and business needs
• Qualify and collaborate with external partners which can support NSLM with customer trainings topics in the area of application engineering
• Create and maintain training materials in close collaboration with the Product Management, Engineering and Service organization and other technical subject matter experts to ensure consistent and high-quality customer education
• Drive the digital transformation of training programs by converting traditional classroom content into scalable self-paced learning modules, virtual workshops, and online certification programs to increase customer accessibility and improve organizational efficiency
• Deliver instructor-led classroom training, hands-on workshops, machine demonstrations, and interactive digital learning sessions at customer sites, Nikon SLM facilities, and remote locations
• Train customers in:
  - Design for Additive Manufacturing (DfAM)
  - LPBF fundamentals and process understanding
  - Build preparation and job setup
  - Support with strategy creation and optimization
  - Process parameter adjustments and optimization
  - Application development workflows
  - Part evaluation and application assessment methods
  - Process qualification and validation methodologies
  - Quality assurance principles
  - Industrialization and serial production readiness
• Educate customers on material fundamentals, process-property relationships, and key considerations for achieving desired performance characteristics
• Support customer onboarding and capability development throughout the machine lifecycle, enabling customers to successfully adopt additive manufacturing technologies
• Conduct technical demonstrations to showcase application capabilities, workflow efficiency, and production outcomes
• Lead customer workshops, training events, technology days, and company tours
• Establish and maintain feedback mechanisms to systematically collect customer input, evaluate training effectiveness, identify knowledge gaps, and drive continuous improvement of training programs
• Track training performance metrics and customer satisfaction to ensure measurable business impact and enhanced customer success
• Collaborate with Sales, Application Engineering, Materials Development, Service, and Product Management teams to align training strategies with customer and business objectives

QUALIFICATIONS AND REQUIREMENTS:

• Master’s degree required (or equivalent certification) in an engineering field
• At least 2 years of business experience in additive manufacturing on L-PBF systems
• Experience in working with customers in the area of application engineering or technical sales
• Professional experience in data preparation, Simulation or LPBF Monitoring (nice to have)
• Deep understanding of Build preparation for LPBF
• Deep knowledge of different build preparation software solutions
• Open communication and networking skills
• Excellent collaboration and communication skills, with experience working in an international environment
• Strong understanding of manufacturing processes, materials, and design for additive manufacturing (DfAM)
• Experience interacting directly with customers in a technical or commercial environment
• Strong analytical and problem-solving skills
• Excellent presentation and communication abilities
• Ability to manage multiple customer projects simultaneously
• Willingness to travel as required, 30-50%
• Fluency in English

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