After Sales Account Management Team Lead (all genders)
After Sales Account Management Team Lead (all genders)
After Sales Account Management Team Lead (all genders)
After Sales Account Management Team Lead (all genders)
SLM Solutions Group AG
Maschinenbau, Betriebstechnik
Lübeck
- Art der Anstellung: Vollzeit
- Hybrid
- Noch schnell bewerben
After Sales Account Management Team Lead (all genders)
Über diesen Job
After Sales Account Management Team Lead (all genders)
- Remote
- Annual salary: 90,000 - 95,000 USD
OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:
- Health coverage including medical, dental, and vision
- 401(k) plan and 4% match
- Holiday Pay and Paid Time Off
- Paid parental leave
- Gym reimbursement
- Tuition reimbursement
- Company-paid disability coverage
- Company-paid life insurance
Nikon SLM Solutions is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of religion, sexual orientation, national origin, age, veteran status, disability status, or genetic information; U.S. citizenship or Green Card is required.
POSITION DESCRIPTION:
The Team Lead After Sales Account Manager is responsible for leading the Regional After Sales Account Management (ASAM) team and serving as the primary point of contact for key and strategic customers. This role ensures seamless customer experience by tracking and supporting customer success in production while also driving After Sales revenue through service contracts, powder materials, training, and upgrades.
QUALIFICATIONS AND REQUIREMENTS:
CANDIDATE RESPONSIBILITIES:
- Lead and manage the Regional ASAM Team, ensuring high levels of customer satisfaction.
- Serve as the first point of contact for key customers, providing proactive support and tracking their production success.
- Drive After Sales revenue by selling service contracts, powder materials, training programs, and machine upgrades
- Track and report budget targets and KPIs for After Sales.
- Collaborate with internal teams such as Product Management, Machine Sales, and Business Development to align on customer success strategies.
- Strategically align with the VP of After Sales and provide reports for board meetings and other relevant stakeholders.
CANDIDATE QUALIFICATIONS:
- Relevant qualification in Engineering or Business.
- 3+ years of experience in a high-technology environment.
- Significant experience in leading negotiations, project management, and contract management.
- Working knowledge of global business environments and operations across different time zones.
- Strong ownership mindset and problem-solving ability.
- Exceptional communication skills in both English and German (preferred).
- Ability to provide leadership and support within a regional team.
YOUR NEW WORKPLACE:
We offer you a versatile and responsible scope of duties in a global business. You can expect colleagues on an equal footing, flat hierarchies, a strong team spirit and a "can do" working atmosphere.
We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.
We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.
Do you want to change the future of additive manufacturing and become part of our success story?
We like to describe ourselves as a company with a start-up atmosphere, because with us you get the best of both worlds: a dynamic, future-oriented work environment with the advantages of a corporation.
We are a company of diversity, tolerance and openness. That is why we want people of all ages and disabilities, religions, sexual orientations and identities, ethnic origins, nationalities and genders to find their employer in us.
Do you want to change the future of additive manufacturing and become part of our success story?
WHO WE ARE:
Nikon SLM Solutions AG is one of the world's leading companies in additive manufacturing. Our Selective Laser Melting machines enable the fast, reliable and cost-effective production of high-quality metal components. With our more than 600 employees from over 25 nations, we are revolutionizing additive manufacturing and are a partner at eye level for our renowned customers, e.g. from the aerospace industry, the energy sector, healthcare or the automotive sector.
Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in China, France, India, Italy, Singapore, South Korea, Canada and the United States.
Nikon SLM Solutions AG is headquartered in Lübeck, Germany, with offices in China, France, India, Italy, Singapore, South Korea, Canada and the United States.
HOW TO APPLY:
Apply directly via our online application tool. Unfortunately, we cannot consider applications by e-mail.
We look forward to your application.
You have any further questions? Please feel free to contact us.
Your HR Recruiting Team
Nikon SLM Solutions AG
We look forward to your application.
You have any further questions? Please feel free to contact us.
Your HR Recruiting Team
Nikon SLM Solutions AG
- Catherine Juszczyk
- Recruiter
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