Customer Service Support, MRO

Hybrid Model (remotely & in the office)

Are you ready to ensure seamless Customer Service Support by efficiently processing, documenting, and monitoring the administrative aspects of aircraft component? Eager for a fresh challenge that pushes your skills to new heights?

Look no further – it's time to join the extraordinary team at Lufthansa Technik Component Services!

Tasks

As the Customer Service Support MRO, you will perform the following duties:

• Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
• Create cost estimates for non-contracted and out of contract repairs, process customer's approval
• Detect and invoice cases of mishandling, modification, and scrap
• Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
• Proactively work to resolve claims and discrepancies as they occur
• Responsible for TAT fulfillment, coordinate business units within LHT to meet customers’ requirements
• Responsible for correct cost booking and in time invoicing
• Monitor customer orders, adhering to contracted rates and services
• Process documentation according to instruction and procedures

All other duties as assigned or required

Benefits

Flight privileges, 15-20 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days