Position

Join Our Quest for Excellence

At Loro Piana, our culture is defined by our people, fostering togetherness, trust and an unwavering ambition for quality and innovation. For over a century, we have quietly set benchmark, valuing heritage while evolving our unique savoir-faire.

We empower entrepreneurial spirit, encourage agile leadership, and collectively strive for exceptional results, recognizing and celebrating every individual’s talent.

We are looking for a full-time Client Advisor to join our Munich boutique from January 2027. Reporting to the Store Manager, the Client Advisor contributes to the growth of sales in the store.

The Client Advisor is responsible for engaging clients and nurturing their brand loyalty by conveying Loro Piana values and providing customer service in line with Loro Piana standards

Job responsibilities

• Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, whilst preserving the highest standards of customer satisfaction.
• Provide excellent customer service and establish long-term client relationships.
• Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service.
• Responsible for the daily store operations in order to ensure the stock and the back-of-house are well managed.

Profile

• At least 3 years of relevant experience in luxury fashion, luxury industry or in similar capacity.
• Proven experience in clienteling within a luxury retail environment is essential.
• Motivated and a good team player attitude.
• Able to thrive within a high-paced environment and being multi-tasking.
• Fluent in both German and English, additional languages are considered a plus.
• Flexible to work on weekdays, weekends and public holidays following a rotating roster.