Company Description

More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

We're on a mission to create joy for pets and their parents, driven by our core values of Care, Courage, Openness, and Simplicity. At the heart of everything we do, they inspire us to grow, raise the bar for our customers and fuel a pet-first business.

Job Description

• Creates customer-centric communications and the execution of multi-channel lifecycle campaigns that drive customer activation, engagement, and reactivation across the markets
• Sets up manual & automated mailings and push notifications to ensure every touchpoint aligns with customer needs and supports the strategic vision.
• Leverage state-of-the-art development and testing approaches, combined with modern technology, to ensure that campaigns are constantly improving and meeting business objectives.
• Creates engaging and relevant content for direct marketing initiatives to existing customers to enhance customer engagement and loyalty. 
• Implementation of Central CRM campaigns (Push Notifications, Newsletters)
• Monitors campaign performance to ensure consistency, streamline monitoring and leverage insights for impactful interactions and knowledge sharing
• Benchmarking, providing new ideas for touchpoints in A/B test scenarios
• Aligns with other functions e.g., Campaigns & Promotions, CRM, Own Brand Food acceleration, and others within the company.

Qualifications

• First experience in Marketing Automation and CRM experience
• BSc+ degree in business administration, e-commerce, marketing, tech, or related field.
• Analytical mindset and enthusiasm for understanding customers and driving Campaigns
• Fluent in English, and French at a fluent level (B1-B2)

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely.

Our benefits:
20% discount in our zooplus shop
Internal and external training

⏰ Hybrid working model (up to 40%Home Office per month)

Want to know more? Learn more about zooplus here, and check out our LinkedIn, Instagram, TikTok and YouTube to get a glimpse into the zooplus culture.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.