Customer Success Manager

Are you an experienced Project Manager with a passion for driving customer success in the healthcare IT sector?

Do you thrive in coordinating complex projects, fostering customer relationships, and ensuring seamless implementation of cutting-edge digital health solutions?

Join our client’s innovative team and make a meaningful impact in revolutionizing healthcare through AI-assisted diagnostics!

Key Responsibilities:

• Serve as the main point of contact post go-live, ensuring customer success and long-term value

• Guide customers through the transition from implementation to daily use with tailored support

• Build strong partnerships to help clients achieve clinical and operational goals

• Analyze usage data and workflows to identify improvements and drive optimization

• Collaborate cross-functionally and deliver trainings to enhance product adoption and satisfaction

Requirements:

• Background in radiology, medical technology, or healthcare; MTRA experience is a plus

• Strong knowledge of radiology terminology and customer-facing experience in healthcare

• Organized, solution-oriented, and able to manage multiple projects independently

• Excellent communication skills, team-oriented mindset, fluent in German and English

• Willingness to travel occasionally; experience with LMS, CRM, or radiology software is a plus

What’s in it for you?

• Meaningful work on an innovative medical software improving real patient outcomes

• Supportive environment with personal development budget and LinkedIn Learning access

• 30 days vacation, subsidized Deutschlandticket, JobRad, and corporate discounts

• Flexible hours and remote work options (up to 100%) with a modern work culture

• Competitive salary backed by strong growth, EU funding, and renowned investors

If you’re ready to take on an impactful role in a dynamic environment, apply now or contact Vivien Urban for more information!

Who Are Adaptive Life Science?
Here at Adaptive Life Science, we provide specialised recruitment services to the Life Science sector, covering the Medical Device, Diagnostic, and Biotech industries globally.

We are connected with the most innovative medical companies in the world, and are ready to support your career development with them.

Why Apply With Us?
Our services are 100% free to candidates, and our focus is helping you find your dream job that aligns with your career goals, technical skill set, and culture fit. We offer a range of services, including:

• Expert advice on your CV and cover letter
• Guidance on salary expectations
• Personalized interview preparation
• Connections to exclusive job opportunities
• Assistance in negotiating the best possible offers
• 50% of the CVs we send to clients are accepted
• Accepted or declined, either way we will provide you with feedback

We believe in being your trusted advisor throughout your job search. We will take the stress out of the process by working around your schedule, and with your needs.

Who Do Adaptive Work With?
We offer a wide portfolio of over 150+ Life Science companies, from start-ups with impressive funding and innovative product development, mid-sized companies investing in R&D, all the way to market leaders with significant global presence.

If you are interested in this role, please apply with your CV or contact Vivien Urban for further details on this opportunity and additional vacancies in the medical device, biotech, and diagnostics industry.