Within the Customer Success team here at Adobe, our focus is on delivering exceptional experiences and accelerating value for our customers through three core pillars; Partnership, Adoption and Value Realisation.

Our Customer Success Managers (CSMs) are expected to increase value realization and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption. They lead customers through digital transformation by advising strategy and collaborating with multiple internal teams and customer departments while accelerate value for customers by understanding their business goals and objectives, design success plans and establish governance frameworks.

As a CSM at Adobe you are a leader in customer success to achieve results throughout the product lifecycle.

What you’ll do

• Lead customers through digital transformation with a clear view of customer objectives and key performance indicators

• Build a strong post-sales strategy for your portfolio of accounts to increase value realization, quantify value and ensure that our customers achieve return on investment from the solutions and services they buy from Adobe

• Account strategy planning and building clear success plans to increase solution adoption and usage, drive loyalty, advocacy and minimize customer attrition

• Lead customers with industry expertise and best practices on optimal utilization to meet their specific business objectives

• Build positive relationships at senior levels, including C-Level, within some of the biggest companies in the Europe

• Track accounts’ performance and lead critical blocking issues with clear execution plan and aim to get closure

• Provide thought leadership & industry expertise to the customer success organization, our clients and Adobe’s European Customer Success team

What you need to succeed

• Bachelor’s or Master’s degree

• Experienced in post-sales account management in Digital Marketing (analytics, optimization/conversion and/or social). Candidates with pre-sales, marketing/creative agency or consulting background will be considered

• Strong experience in Digital Marketing Solutions and knowledge of the Adobe’s competitive landscape

• Proven effectiveness managing an account portfolio of large, global, sophisticated, and strategic accounts at a senior level. Building and maintaining relationships at most senior levels with assigned accounts becoming a trusted advisor

• Proven experience driving customer retention initiatives, achieving high retention rates and customer satisfaction (NPS)

• Strong communication skills (German and English)

• Tenacious, personable, high confidence and results oriented with a focus in exceeding client expectations

• Adaptable, strong self-awareness, confidence to hold themselves and others to account based on expectations and the ability to collaborate effectively across different departments

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.