Key Responsibilities:

• Provide direction and guidance across departments and teams enabling One P&O mindset​​
• Promote efficiency and effectiveness through PS&S operational policies and procedures ​
• Monitor and analyze key performance indicators to identify PS&S areas for improvement and facilitate improvements where needed​
• Ensure efficient use of PS&S resources and manage intake of requests for additional support on top of service catalogue​​
• Identify and develop strategies to enhance customer satisfaction​
• Address escalations and resolve issues related to service quality and integration​
• Maintain strong relationships with key clients and stakeholders​​
• Communicate with stakeholders in the countries in scope, including employees, managers, P&O and Country Leadership Team​
• Provide regular reports on PS&S performance and progress towards P&O goals​
• Manage change management processes and address new requirements from the business, as well as PS&S​
• Identify opportunities and assess risks impacting PS&S organization (e.g. data and integration issues) in collaboration with PS&S compliance​
• Act as country contact for audits, liaise with the right parties to ensure relevant workstreams/functions are included​

Essential Requirements:

• Bachelor or Master degree in HR / Psychology / Business administration or other related field
• Significant working experience in Human Resources in a shared services environment (e.g. HR services, payroll, employee life cycle)
• Experience working in an international company with matrix structure
• Demonstrated leadership skills – experience in leading a team of experts
• Proficiency in English as well as German (written and spoken)

Commitment to Diversity & Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Accessibility and accommodation for candidates applying for Switzerland:

Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

For candidates applying for Austria:

In addition to a market-competitive base salary, we offer an attractive incentive program, a modern company pension scheme, childcare facilities, learning and development opportunities as well as worldwide career possibilities within the Novartis group. In accordance with Austrian law, we are obliged to disclose the minimum salary as stated in the collective bargaining agreement. For this position the minimum salary is € 85.704.64 year (on a full-time basis). The actual salary will be significantly higher, as we strive to maintain a competitive position in the market and consider your previous experience, qualifications and individual competencies.

A djustments for Applicants with Disabilities:

If because of a medical condition, physical disability or a neurodiverse condition you require an adjustment during the recruitment process, please reach out to disabilities.austria@novartis.com and let us know the nature of your request as well as your contact information. The support which we can provide will include advice on suitable positions as well as guidance at all stages of the application process. Austrian law provides candidates the opportunity to involve the local disability representative, Behindertenvertrauensperson (BVP), in the application process. If you would like to request this, please let us know in advance as a note on your CV.