Product & Trial Support

Support execution of consumer and field performance trials.

Assist with participant onboarding and issue triage.

Monitor product performance during trials.

Track and investigate customer-reported issues.

Data Analytics & Insights

Analyze product usage and trial data to identify trends and patterns.

Develop dashboards and reports to communicate findings.

Generate actionable insights from consumer feedback and product data.

Support root cause investigations using data-driven approaches.

Software & Connected Products

Collect and analyze diagnostic logs from connected products.

Support software and firmware validation activities.

Investigate software-related issues observed during trials.

Assist in reproducing and documenting defects.

AI & Automation

Explore opportunities to automate data analysis and reporting.

Support development of scripts and tools to improve team efficiency.

Apply AI and data science techniques to improve insight generation.

Technical

Programming experience in Python, SQL, or similar languages is preferable.

Understanding of software development fundamentals.

Familiarity with data analytics and visualization tools(e.g. Tableau, PowerBI) is desirable.

Strong problem-solving and troubleshooting skills.

Analytical

Ability to interpret data and identify meaningful insights.

Structured and logical thinking.

Strong attention to detail.

Communication

Ability to communicate technical findings clearly.

Comfortable working with cross-functional stakeholders.

Strong written and verbal communication skills.

Experience through university projects, internships, personal projects, or research involving:

Data analytics

Software development

Consumer product development

Product testing and validation

Atlassian environment