Mandarin Oriental, Munich is looking for a Night Manager (m/f/d) to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Munich is located in a quiet street in the Old Town of Munich, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.

About the job

Based at the Mandarin Oriental, Munich the Night Manager is responsible for smooth operations during the night. The Night Manager reports to the Front Office Manager.

As Night Manager, you will responsible for the following duties:

• ensuring smooth night operations
• creating memorable arrival and departure experiences for our guests
• Responsible for the success of the night shift, in line with the guidelines set by the Front Office Manager
• be the first point of contact in terms of guest relations and services for house guests and non-residents
• maintaining high data quality levels
• daily control of accounting tasks of Front Office operations
• Execution of all Front Office functions, depending on operational requirements
• Ensuring the safety and security of all guests and colleagues during the night shift
• Handling guest complaints and concerns with tact and professionalism

As Night Manager, we expect from you:

• completed vocational training in hotel industry or a comparable qualification
• A minimum of two years professional experience in Front Office Operations,, ideally including experience in night shifts
• Familiar with Front Office related IT&T systems
• Very good command of German and English, both spoken and written; additional language skills are an advantage
• Strong service orientation and a high level of hospitality
• Ability to work under pressure and flexibility, even in stressful situations
• Very strong organizational skills and a structured working style

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A variety of social colleague and community activities
• Guaranteed additional vacation day on your birthday and one additional vacation day for every 5 years of service
• Up to EUR 1500 net for new colleague recommendations