People Operations Partner (f/m/d)

At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

This position is limited up to 12 months and based in Munich.

We are looking for a motivated and experienced People Operations Partner to join our team in Munich. In this role, you will take care of all employee concerns while ensuring a seamless process in all People Operations processes . You will play a key role in HR operations, employee relations, and process improvement, helping to foster a positive and productive workplace culture.

Key Responsibilities

• Main contact for employee relations: Independently managing employment questions and consulting employees within local labour law (e.g. with Payroll, Parental Leave, Sick Leave, Vacation requests)
• HR Administration: Managing all local People administration processes from Onboarding to Offboarding. Proactively addressing issues and pushing improvements. Ensuring alignment to IDnow’s security policies and providing information to auditors.
• HR Data Management: Maintaining accurate and organized employee records and ensuring data quality in all necessary forms (digital, HRIS or paper form). Working proactively with data reports and supporting strategic focus areas through data analysis.
• Payroll: Ensure correct payroll in all locations in close collaboration with payroll providers (external and internal). Research and work closely with Payroll experts to solve complex questions for all IDnow locations.
• HR Projects & Initiatives: Supporting general HR projects and managing local HR Administration projects with internal and external stakeholders.
• Stakeholder Management: Working closely with people managers to support them on operational team questions and with the performance management of their teams, if necessary with disciplinary measurements according to local labour law.

Preferred Experience

• Bachelor’s degree in Business Administration , Psychology , International Business, or a related field .
• 3 year working experience in an HR Administration area with knowledge on German or French labour law .
• Experience in international working environment, fluency in English as well as German, French or Romanian.

Perks & Benefits

• Health & Wellbeing: Use your full access to nilo, including 1on1 sessions
• We value personal and professional development: make full use ot the training Platform Udemy
• A supportive feedback-based culture where respect and integrity guide us in what we do
• We make your remote work comfy: we provide support on equipment and offer flexible working hours; we help you collaborate and connect with your colleagues both locally and remotely
• Paid special leave days
• Workcation possibilities
• Specific, locational benefits

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

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