At IDnow, we believe innovation is finding solutions to problems that don't yet exist but are sure to impact our future. Making the connected world a safer place is and has been our vision from the very beginning.

Our identity verification SaaS solutions enable businesses to make reliable, informed decisions in an instant. We offer robust, secure and seamless solutions to protect against player fraud, identity theft or forging signatures. It is not only mandatory and reduces business loss, but it also becomes a highly competitive advantage, as customer experience and retention rates improve substantially. We help our clients to increase security, improve customer conversion, and streamline their onboarding process.

We understand that regulation and our clients’ requirements are constantly evolving, so we evolve with them. Thanks to our close relationships with industry regulators, our solutions comply with multi-jurisdictional KYC ("Know Your Customer") regulations, allowing customers to process a wide variety of identity documents, and onboard and service consumers from all around the world in different markets and countries.

As a Senior Account Manager you will represent IDnow externally and manage a dedicated portfolio of business and enterprise customers and be responsible for the entire customer relationship throughout the customer lifecycle. The position is based in Munich.

Key Responsibilities

• Achieving the sales quota and owning responsibility for the development and implementation of a customer and expansion strategy.
• Recognizing and implementing up & cross sell potential. Identifying the relevant roles of the buying centre and other profitable relationships.
• Planning of budget and accounts for the assigned customer portfolio.
• Building and maintaining strong client relationships for long-term partnerships.
• Keeping accurate records of client interactions, contracts, and renewals.

Preferred Experience

• Experience in SaaS-Sales or Account Management
• Experience in the strategic account development and the development and implementation of an "expansion strategy"
• Ability to recognize risks and challenges for the assigned client portfolio
• Being a team player, having excellent communication skills and acting as a trusted advisor to the client and internal contacts
• Ability to multitask and manage multiple responsibilities simultaneously
• Proven track record of meeting quotas and receiving positive customer feedback
• Profound industry knowledge in the financial services or telco industry and knowledge about KYC requirements
• Proficiency with CRM software like Salesforce
• Fluency in English and German (C1)

Perks & Benefits

• Health & Wellbeing: Use your full access to nilo, including 1on1 sessions
• We value personal and professional development: make full use ot the training Platform Udemy
• A supportive feedback-based culture where respect and integrity guide us in what we do
• We make your remote work comfy: we provide support on equipment and offer flexible working hours; we help you collaborate and connect with your colleagues both locally and remotely
• Paid special leave days
• Workcation possibilities
• Specific, locational benefits

IDnow applies the principles of non-discrimination and equality: We strive to establish, maintain, and promote an open and inclusive recruitment process and working environment by respecting the principles of equal opportunities. Including but not limited to: sex, race or ethnic origin, religion or convictions, gender identity, citizenship, marital status, disability, age, or sexual orientation.

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