Specialist E-Commerce Frontend (m/f/d)

Munich, DE

CYBEX is a company that puts tomorrow’s people at the heart of its brand. Always questioning the status quo and not afraid of challenging the establishment, CYBEX has become not just a leader in child safety but is seen as an innovative lifestyle and fashion brand for parents. We offer car seats, baby carriers, kids furniture and strollers enabling parents to keep their little ones safe in style. After growing rapidly in the last few years, we look for ambitious talent to contribute to CYBEX’s success story.

Your seat to fill:

• Own and coordinate promotional activities across CYBEX webshop markets, including campaign setup, testing, execution and optimization
• Manage and continuously develop the Ratings & Reviews platform, including market rollouts, platform configuration, performance monitoring and vendor coordination
• Manage and support the webshop A/B testing and experimentation program, from identification and prioritization of test ideas through implementation, analysis and documentation of results
• Identify optimization opportunities across the customer journey based on customer feedback, analytics, benchmarking, business requirements and industry best practices
• Define functional and business requirements for webshop improvements and translate them into clear implementation requirements for internal and external development teams
• Coordinate the implementation of webshop enhancements with Product Management, UX/UI, Development, Merchandising, Content, CRM, Customer Service and other relevant stakeholders
• Perform quality assurance and validation of new functionalities, promotional setups, experiments and other webshop changes before and after launch
• Act as a contact person for operational webshop topics, investigate issues and coordinate their resolution with the relevant internal and external teams
• Manage relationships with relevant external platform providers and implementation partners and coordinate platform improvements, updates and support topics
• Maintain relevant processes, documentation and platform governance to ensure consistent and efficient webshop operation

Your stroll to CYBEX:

• Several years of relevant professional experience in e-commerce, digital product management, webshop operations or a comparable digital role, ideally within a retailer, consumer brand or e-commerce business
• Bachelor’s degree in Business Administration, E-Commerce, Digital Business, Marketing, Information Systems, Media Management or a comparable relevant field
• Good understanding of e-commerce customer journeys, digital platforms and the commercial drivers of an online shop
• Strong analytical and problem-solving skills with the ability to quickly understand complex topics and translate them into pragmatic solutions
• Proactive, curious and hands-on mindset with a strong willingness to learn, take ownership and continuously develop within e-commerce
• Strong communication and stakeholder management skills and the ability to work effectively with cross-functional teams such as Product, UX/UI, Development, Merchandising, CRM, Content and Customer Service
• Fluent English is required; German is a plus
• Experience with e-commerce and optimization platforms such as Salesforce Commerce Cloud, Yotpo, Kameleoon or comparable solutions is a plus, but not required
• Comfortable working with data and using customer feedback, analytics and experimentation to support decisions and identify optimization opportunities
• Confident and responsible use of modern AI tools to support day-to-day work, for example for research, analysis, documentation, ideation and process efficiency

CYBEX operates globally and has employees from copious nations. If you are keen to leave your footprint in a swiftly growing business that offers plenty of opportunities to grow both on a professional and individual level, you’ve come to the right place. You’ll have the chance to develop your personal profile in an international environment. As part of Goodbaby International Holdings Ltd., CYBEX is dedicated to creating an inclusive working environment that encompasses diversity and equal opportunities. At CYBEX, we place great importance on our values: Imagination, Belief, Passion, Strength, Respect, and Love. These values shape our company culture and drive us to develop innovative solutions and achieve exceptional results.