Your Tasks

• Driving of strategic initiatives: Leadership and execution of key strategic loyalty initiatives and projects with the objective of enhancing overall loyalty program performance
• Program enhancement: Establishment, management, and optimization of features, benefits, customer journeys, and services within the loyalty program in alignment with business objectives
• KPI monitoring: Monitoring and analysis of loyalty KPIs, proactive identification of improvement areas, and implementation of corrective measures to ensure achievement of program targets
• Continuous optimization: Ongoing evaluation and optimization of the loyalty program to improve performance and deliver a seamless customer experience across all channels
• Market insight: Continuous monitoring of retail and loyalty trends, data analysis, and anticipation of shopping and visitation patterns to support the strategic evolution of the program

Your Profile

• First experience in loyalty programs, loyalty Marketing campaigns, or a related field
• Ideally a bachelor’s or master’s degree with a focus on marketing, communications, or market / consumer research
• Very good analytical skills / affinity for numbers
• Excellent MS Office skills especially Power Point
• Fluent in both English and German is a must
• Proactive approach to work

About Us

In the newly transformed global Customer Value Management unit, we have embarked on a journey to deliver best-in-class, seamless, and personalized experiences to our customers. We operate across channels, countries and product offerings. As a result, reporting into department head customer strategy and personalization, we are looking for someone (m/f/d) who is passionate and bold enough to join our ambitious journey.

The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.