What we offer:

Group Summary:

As an Analyst, User Experience (m/f/x) in our central 1st & 2nd level support team, you will be the go-to expert for internal IT issues, guiding our users through the resolution process from start to finish.

Key Responsibilities

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Receiving and Classifying Inquiries: ​

• Answering calls and tickets

• Recording and documenting inquiries in the ticketing system

• Initial classification and prioritization of inquiries

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Basic Troubleshooting: ​

• Supporting the use of standard software (e.g., Office applications)

• Assisting with password resets, access rights

• Resolving connectivity issues (e.g., network, VPN)

• Printer

Escalating Complex Issues: ​

• Escalating unresolved issues to 3rd Level Support

• Providing all relevant information for further processing

Documentation and Follow-Up: ​

• Documenting all actions taken in the ticketing system

• Following up on open tickets to ensure timely resolution

User Satisfaction: ​

• Ensuring high user satisfaction through friendly and competent support

• Regular checks of rated tickets

Asset Management: ​

• Inventory Tracking: Monitoring and recording the allocation, usage, and lifecycle of notebooks and mobile phones to ensure accurate asset records

• Setup, Maintenance, and Upgrades: Managing the initial setup, maintenance schedules, software updates, and hardware upgrades for notebooks and mobile phones to ensure optimal performance and security

Qualifications and Education

• Completed training as an IT Specialist for System Integration or equivalent education/experience

Experience

• Several years of hands-on experience in IT support or as an IT Systems Administrator

Skills

• Excellent user support and service orientation

• Proficiency in 1st & 2nd level support for hardware and software

• Strong knowledge of Windows operating systems and PC client management

• Basic understanding of network administration and Windows servers

• Proactive, independent approach to problem-solving and project management

• Strong organizational skills and a high level of commitment

• Fluency in both written and spoken German and English

Working Environment

For committed and motivated employees, we offer an interesting and varied job in a dynamic team, together with individual and functional development, in a professional environment of a global company. Fair treatment and a sense of responsibility towards employees are the principles of Magna's culture. We strive to provide an inspiring and motivating work environment.

Travel activities: 5-10%.

Additional Information

We offer attractive benefits (e.g. discretionary performance bonus, employee participation program) and a salary in line with the market, depending on your skills and experience.

Awareness, Unity, Empowerment: