Team Language: German

Employment Type: Permanent, full-time (40 hours/week). Part-time arrangements possible upon agreement. Preferred start date: as soon as possible.

About the Role

As Teamlead Sales Operations (f/m/d), you will ensure that our partner and campaign processes run reliably today while becoming significantly simpler, more data-driven, and increasingly automated for the future. You will lead and develop your team, further enhance operational standards and steering mechanisms, and collaborate closely with Product, Analytics, and IT to shape the systems and self-service solutions of tomorrow.

This role combines hands-on operational leadership with a strong focus on scalability, quality, and sustainable transformation. Rather than stepping into a fully established setup, you will take on a genuine opportunity to shape and evolve the function.

Your day-to-day responsibilities

Leadership & Transformation

• Lead, develop, and coach a team of Sales Operations Managers, both functionally and disciplinarily, fostering continuous growth and development.
• Drive the strategic evolution of the Sales Operations function and actively support your team through change and transformation initiatives.
• Prioritize resources and capacity, remove operational bottlenecks, and establish clear ownership, responsibilities, and team standards.

Processes & Automation

• Identify manual and error-prone workflows and gradually transform them into standardized, data-driven, and automated processes.
• Translate Sales Operations objectives into business requirements and partner with Product and IT teams to continuously improve our operations tools and self-service solutions.
• Define relevant KPIs and performance management mechanisms, create transparency around quality, efficiency, and process stability, and derive actionable improvements.

Collaboration & Quality

• Ensure the reliable, timely, and high-quality execution of our partner and campaign operations processes.
• Work closely with Sales, Product, Analytics, and IT teams and represent Sales Operations requirements in cross-functional projects.

This role is a great fit if you...

• Have experience leading and developing teams both functionally and disciplinarily, while supporting employees in a clear, appreciative, and growth-oriented manner.
• Bring several years of experience in Sales Operations, Business Operations, Process Management, or a comparable operational environment.
• Know how to guide teams through change and transformation while providing direction in a dynamic business environment.
• Have a structured approach to process analysis and experience with standardization, digitalization, and/or automation initiatives.
• Make decisions based on data and KPIs, translating insights into clear priorities and actions.
• Can effectively communicate business requirements to technical teams and confidently collaborate with diverse stakeholders.
• Take a pragmatic, accountable, and execution-oriented approach while maintaining quality and reliability in fast-paced environments.
• Are highly proficient in both German and English.

Benefits

Flexibility

• 30 vacation days plus the option to purchase additional vacation days
• Hybrid working model (two days working from home per week)
• Sabbatical opportunities

Food & Beverages

• Mostly complimentary, healthy, and varied meals
• Fresh fruit and popcorn every day
• Coffee, tea, and other beverages included

Health & Fitness

• Free access to our on-site fitness studio
• Health weeks and wellness initiatives
• On-site massages and physiotherapy treatments

Culture

• Team events and Social Days
• Open and inclusive "Come as you are" culture
• Dog-friendly office
• Strong commitment to female leadership initiatives

Learning & Development

• Individual training and development opportunities
• Growth opportunities within your team and across the organization

Mobility

• Company-funded Germany Ticket
• Central office location with direct subway access
• Job bike leasing program

Why PAYBACK?

PAYBACK is Germany's leading loyalty program and one of the world's largest data-driven marketing platforms. Our solutions reach millions of people every day.

With more than 1,000 employees in Munich, we develop all technical solutions in-house and combine data, technology, and marketing to create measurable value. You can expect interdisciplinary teams, real ownership and impact, and an open, innovation-driven culture.

The PAYBACK GROUP values diversity – come as you are.