This is what you will do:

The Position supports Customer Operations team by processing sales orders, handling customers’ enquiries relating to sales orders, vial requests and product returns or exchanges. In addition, proactively monitor all electronic order/invoicing processes (EDI) relating to customer sales order demand and invoicing. Work with the Customer Operations Manager, EMEA or regional lead to ensure that the team is adequately trained to professionally answer incoming calls and emails, understand the customers’ needs and their environment, and to improve satisfaction at sales and service support levels.

The role will give the candidate a unique opportunity to work in Customer Operations and understand the day to day activities of the team.

You will be responsible for:

• Daily management and processing of sales orders, rush orders, service requests and advance exchange programs with the team members (Shipping Calendar processing, Global Access to Medicines Program (GATM), Named Patient Sales (NPS). other Commercial, Free of Charge/Compassionate items as applicable). Ensure all received orders are always processed by end of Business Day.
• Provide daily support to the country/region with all aspects of Customer Operations Management tasks. Provide regular reporting and feedback on the Customer Operations Management challenges of the day/week and take the initiative to proactively solve issues or reach out to other Depts. for support required.
• Manage the coordination of information to the customer and to the internal teams on all aspects of the order processing status. This includes all shipment status updates by Distribution.
• New Customer Creation and modification in SAP in conjunction with Regulatory Affairs and ensure the validation criteria for Bona Fide with the appropriate control documents. Patients records creation and update in SFDC in conjunction with Customer Account Manager & RAMs (as applicable)
• Ensure that the team collects all important information during the interaction with customers and proactively keep the Customer Account Manager informed with next steps.
• Support the yearly requirement for Customer account revalidation in conjunction with the local quality representative and within the timelines set. And manage the closing of these inactive accounts with oversight from the local Quality representative and relevant Commercial contact

You will need to have:

• University Degree in Business Related or Supply Chain preferred
• GDP Certification
• Business fluent German and English

We would prefer for you to have:

• Customer Excellence
• Supply Chain
• Presentation Skills
• Analytical Skills

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.