Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Excelloit Consultancy Services GmbH

Beratung, Consulting

München

    Art der Beschäftigung: Vollzeit
    44.000 € – 61.000 € (von XING geschätzt)Vor OrtZu den Ersten gehören

Customer Success Manager

Über diesen Job

About us

Excelloit is an international consulting firm with offices across the DACH region, Europe, the United Kingdom, and India. We support organizations through talent consulting, digital transformation, and energy advisory services. This vacancy is managed on behalf of a premium client

Tasks

Required Skills and Qualifications
  • Minimum 2 years of experience in Customer Success Management, Performance Marketing, Digital Marketing, or Marketing Tracking.
  • Previous experience in direct client interaction and relationship management.
  • Strong knowledge of Meta Ads and Google Ads, including campaign structures, attribution windows, and budget allocation.
  • Good understanding of marketing attribution, UTM tracking, conversion funnels, and new versus returning customers.
  • Knowledge of tracking technologies, including:
    • Pixels and Conversion APIs
    • Client-side and Server-side tracking
    • Cookies and Consent Management
  • Experience using AI tools such as ChatGPT and Claude.
  • Strong analytical skills with the ability to convert complex data into actionable business recommendations.
  • Good commercial understanding with the ability to identify upselling and cross-selling opportunities.
  • Excellent communication, presentation, and client management skills.
  • Proactive attitude with strong ownership and problem-solving abilities.
  • Native-level or C2 German and business-fluent English (C1), both written and spoken.
  • Must be based in Munich or willing to relocate.

Profile

Good to Have Skills
  • Hands-on experience with Shopify, WooCommerce, or Shopware.
  • Experience with Google Analytics 4 (GA4).
  • Knowledge of Google Tag Manager.
  • Experience with TikTok Ads.
  • Familiarity with HubSpot, Intercom, or Jira.
  • Previous experience working with MarTech or SaaS companies.
Tools and Technologies
  • Shopify
  • WooCommerce
  • Shopware
  • Meta Ads
  • Google Ads
  • TikTok Ads
  • Google Analytics 4 (GA4)
  • Google Tag Manager
  • HubSpot
  • Jira
  • ChatGPT
  • Claude

We offer

  • Competitive salary package with performance-based incentives
  • Flexible working hours and hybrid/remote work options
  • Opportunities for international projects and global exposure
  • Professional development and continuous learning programs
  • Career growth and internal mobility opportunities
  • Supportive and collaborative work environment
  • Health and wellness benefits
  • Paid annual leave and public holidays
  • Modern workplace with advanced tools and technologies
  • Long-term career stability with a growing organization

Additional contact details

📩 Interested? Share your CV at: vm001@excelloit.eu

Gehalts-Prognose

Unternehmens-Details

company logo

Excelloit Consultancy Services GmbH

Beratung, Consulting

11-50 Mitarbeitende

Mülheim-Kärlich, Deutschland

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