Your tasks

• As part of our team, you will define and develop the After-Sales services we offer to our Robotics customers in Service & Support
• You will work closely with customers and our sales units to understand market needs and ensure that we deliver the most compelling and innovative service portfolio in the industry.
• You will drive the development of these services together with our Robotics technology teams, translating customer expectations into concrete technical requirements and driving their implementation.
• Whenever new vehicles or partner integrations enter our ecosystem, you will ensure that they receive the same strong and scalable After Sales service portfolio.
• After launch, you remain the trusted After Sales expert for all stakeholders - gathering feedback, identifying improvements, and continuously shaping how our customers experience Robotics at Jungheinrich.
• This is a multi-hat role that requires strong coordination, ownership, and curiosity across several critical interfaces - perfect for someone who wants to grow, shape, and create real impact.

Requirements

• Experience handling After Sales portfolios and a strong ability to define structured changes, improvements and standards for it.
• Experience in technical product management and service development, ideally in a technical or robotics environment.
• Proven skills in cross-functional coordination and stakeholder management.
• Analytical mindset for pricing strategies and business case development.

What we have to offer

• Cutting-edge technology: As pioneers in robotics we are able to navigate and manipulate without rails and guides and offer solutions to processes that no one could automate ever before!
• Team: We are an international team with more than 25 nationalities. You’ll work in a team with exceptionally smart, humble, collaborative and hardworking individuals.
• Culture: Come as you are! Join a vibrant, inventive, and diverse team that values collaboration over hierarchy. To innovate you need to fail from time to time — we always learn and improve.
• Workplace: Our office is located near the S‑Bahn station “Hirschgarten”. We work in a loft-style office with great equipment, our own workshop and testing area.
• Full Board: You don’t feel like thinking about what you want to have for lunch tomorrow, not to mention preparing it? Luckily, our french cook treats us with a freshly cooked free lunch everyday! And as the cherry on top, there is a packed fridge with drinks, fresh fruits and of course coffee!
• Flexibility: Flexibility is a top priority for us. Our hybrid working model for positions where presence is dispensable helps to achieve a healthy work-life balance.