We are a successful supplier of orthopedic supports and braces, which are sold through orthopedic and medical retailers based on a doctor's prescription.
We have been steadily increasing our market share for years.

• Responsibility for the operational and strategic management of the customer service department
• Involvement in day-to-day business to gain first-hand understanding of processes and set an example
• Developing and implementing strategies for the further development of customer service, including automation, standardization, and digitization with the aim of achieving an excellent customer experience
• Continuously optimizing and further developing our CRM systems and other relevant tools to increase efficiency and customer value
• Motivation, leadership, and development of the team, promotion of personal responsibility and motivation
• Close cooperation with the sales force, marketing, IT, and other interface areas
• Analysis of KPIs, derivation of measures for process improvement and increase in customer satisfaction
• Support and implementation of change projects in customer service

• Several years of experience in managing a customer service team, ideally with strategic responsibility
• Strong leadership skills, ability to motivate others, and enjoyment of team development
• Experience in process optimization, automation, and digitization of service processes
• Strong communication and interpersonal skills, ability to collaborate with internal and external stakeholders
• Hands-on mentality: you are also involved in day-to-day operations and can act as a role model
• Analytical skills and data-driven thinking, experience in dealing with KPIs and reporting
• Experience in B2B and ideally B2C environments

• A strong, motivated team and an open corporate culture
• The opportunity to actively develop the department and shape digital processes
• Modern workplace with appropriate equipment
• Freshly prepared meals
• Bicycle leasing (BusinessBike)
• Attractive employee discounts and benefits through the corporate benefits program
• Company pension plan
• Attractive location on the edge of the Swabian Alb