• You will be responsible for the strategic management and further development of customer management, creating an environment in which people grow, take responsibility and achieve strong results together.
• You are the face and voice of our agency at important meetings, negotiations, and pitches. In doing so, you build long-term, trusting relationships and position pilot as a strategic partner on equal footing.
• You recognize what motivates customers and develop clear, creative and economically sound communication strategies from this.
• You will work closely with strategy, media, purchasing and other departments, ensuring that processes run smoothly and projects are implemented efficiently.
• You conduct contract and budget negotiations, manage profitability and efficiency, and ensure transparency in processes and decisions.
• You think entrepreneurially, act in a solution-oriented manner, and always keep both your customers' goals and pilot's strategic interests in mind.

• Several years of leadership experience and the ability to lead people with confidence, clarity, and enthusiasm.
• Extensive professional experience in consulting and project management, ideally with a focus on media in a media agency.
• Deep understanding of strategic concepts, communication, and brand management.
• A very good sense for brands and the individual needs of your customers – and the ability to develop tailor-made solutions from this.
• Experience in media planning or in close collaboration with cross-media teams.
• Entrepreneurial thinking, decisiveness and communication skills – even in challenging situations.
• Experience with tools like HubSpot, awork or Power BI is an advantage – more important is your willingness to quickly familiarize yourself with new systems.
• You have very good German skills.

• Hybrid working (60% in the office & 40% mobile)
• 30 days of vacation + Christmas Eve & New Year's Eve off
• Modern and centrally located offices
• Individual professional development through our talent pool
• Plenty of creative freedom
• Structured onboarding
• Open feedback culture
• English courses
• Subsidy for the Germany Ticket
• JobRad leasing
• Company pension scheme & disability insurance
• Exclusive employee discounts
• Regular parties & team events
• Gifts for anniversaries & end of probationary period
• Regular employee updates

At pilot, it's all about the people behind our success. Our pilot crew consists of dedicated, creative, and strategic minds who are shaping the future of brand communication together. What sets us apart is not only the optimal interplay of media, creative, research, and technology, but above all, the people who challenge the status quo every day with passion and team spirit. Learn more about the personalities who shape our culture and immerse yourself in our world. Discover the highlights of our events and team activities, get to know our departments, and see how we collaborate at pilot to drive brands forward.

Stephanie Brunsch

Head of Recruiting