Route Development Specialist Asia Pacific
Route Development Specialist Asia Pacific
Route Development Specialist Asia Pacific
Route Development Specialist Asia Pacific
Dachser SE
Transport, Logistik
Oberndorf am Neckar
- Art der Anstellung: Vollzeit
- 43.000 € – 58.000 € (von XING geschätzt)
- Vor Ort
Route Development Specialist Asia Pacific
Über diesen Job
: Regular
Logistics is people business - this guiding principle makes it clear that employees are the key factor to DACHSER's corporate success. Founded in 1930, our family-owned company is now one of the world's leading logistic providers. We provide intelligent logistic solutions worldwide. Together, we pursue the mission of creating the world's most intelligent combination and integration of logistic network competencies, thus optimizing our customers' logistics. Are you looking for a job with prospects in a stable and future-oriented company? Then apply at DACHSER and drive the logistics of the future forward with us.
Tasks
- Assist the RDM to respond to Tenders and RFQ's (in coordination with RHO TM).
- Assist the RDM to implement the SOP/IOP with operation teams to ensure the operation / billing / reporting / KPI / OMS / incident cases are handled timely and in high quality.
- Arrange regular internal meeting with KAM / Finance or branches to create/ update the IOP for rate review, operation procedure review, payment review, incident review to ensure the requirements from clients are implemented properly.
- To be the initial escalation contact to deal with customer inquiries or service complaints; ensure timely escalation of emergencies to operation management, the RDM and/or the Department head.
- Handle and follow up spot inquiry from clients to ensure the competitiveness of DACHSER quotation and solution.
- Monitor the operation to complete all reports such as billing report, KPI report, volume/revenue report or other tailor-made reports with good data quality before sending to the customer and internal colleagues.
- Support the preparation of service review meeting with ICL/ customers.
- Independent processing of business processes, customer communication and meetings (during the absence of the RDM).
- Build up and maintain the customer relationship for smooth operation and problem solving.
- Ad-hoc tasks will be assigned on regular basis by the RDM and/or the Department head.
Qualifications
- Bachelor degree holder or above with working experience in shipping / freight forwarding / logistics industry
- At least 4 years’ operation experience in handling procurement procedures for both air freight and sea freight
- Strongly sales oriented with excellent service quality
- Strong problem solving, analytical and coordination skills
- Excellent communication and interpersonal skills
- Proactive, self-disciplined and diligent
- Mature, able to work independently and under pressure
- A good team player with good time management and can use resources to achieve goals and objectives within timeline
- Good spoken & written English, Cantonese and Mandarin
- Working knowledge of Microsoft Word, Excel and PowerPoint
Our Offer
- Modern, hybrid working environment and flexible working hours
- Sustainably growing family business, diverse tasks in one of the industries of the future
- Comprehensive onboarding program and career planning (DACHSER Academy)
- Own health management
Hong Kong, Regional Head Office Asia Pacific, Air & Sea Logistics, DACHSER Far East Ltd.
At DACHSER, all people are welcome. Diversity and equal opportunities are an integral part of our corporate culture. We see the uniqueness of each individual, and thus the diversity of our teams, as the driving force behind our daily work and innovations - because: Logistics is People Business. We look forward to meeting you.
