Olten - 80-100% | Permanent

Location: Olten (CH) or Prague (CZ)

As an Application Engineer within Alpiq’s IT Corporate organization, you will support the reliable operation and continuous improvement of our Corporate Applications. You will work closely with internal IT stakeholders, business teams, and external service providers to ensure stable operations, well-defined service processes, and continuous knowledge transfer in alignment with ITIL and Alpiq governance standards.

Your main responsibilities

Services & Collaboration

• Act as an interface between Alpiq’s internal teams and the Service providers during transition and steady-state phases.
• Ensure clear communication, ticket ownership, and documentation in line with the Alpiq standards.
• Support new demands and projects in collaboration with other IT and Business areas

Application Operations & Maintenance

• Manage incidents, service requests, and enhancements for assigned applications (corporate tools such as D3, ReadSoft, Adobe Sign, etc.).
• Monitor system performance, execute regular maintenance and releases / deployments, and ensure timely patching and compliance with security standards.
• Contribute to automation initiatives (e.g., self-help catalogues, process simplification) to improve user experience and efficiency.
• Support integration initiatives and management of interfaces to the assigned applications

Service Quality & Documentation

• Maintain up-to-date technical and functional documentation, including application configuration, known error databases (KEDB), and standard operating procedures in coordination with External service providers

• Participate in service reporting and KPI tracking to ensure SLAs and are met.
• Support continual improvement through feedback, lessons learned, and user satisfaction analysis.

Incident & Request Management

• Handle escalations from Level 1 (Service Desk), performing root cause analysisand resolution or coordinating with external service providers L2/L3 support.
• Identify recurring issues and propose preventive or automated solutions in collaboration with internal and vendor teams.

Your profile

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in a similar role.
• Basic coding and debugging skills in at least one language (e.g., Java, C#, Python).
• Knowledge of databases and SQL.
• Good understanding of APIs (REST/SOAP) and system integrations.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Familiarity with ITIL processes (Incident, Problem, Change, Service Request Management).

• Hands-on experience with ticketing tools (e.g., Jira, ServiceNow) and basic database or scripting knowledge.
• Excellent communication and documentation skills in English (German would be a big plus, French a plus).
• Experience with Document Management Systems and document formats (e.g. XML, PDF, TIFF, etc.) is a plus.
• Experience with Cloud-DMS or hybrid architectures and / or knowledge in workflow and process automation is a plus.

Skills

• Strong service orientation and customer focus.
• Analytical and structured problem-solving approach.
• Curiosity and willingness to learn new applications and tools.
• Ability to adapt to change and work collaboratively across teams and vendors.
• Passion for continuous improvement and automation.