Position description

Type of assignment

Full-time Regular

Function

Support function - Sales

Job title

Inside Sales M/F

Job description

The Inside Sales Representative for Sea, Air and Road Freight is responsible for generating sales leads, building relationships with potential clients, and securing new business to achieve revenue targets. This role involves understanding customer needs, providing tailored sea freight solutions, and promoting GEODIS's services. The Inside Sales Representative plays a crucial role in driving business growth and ensuring customer satisfaction.

1. Lead Generation:
o Identify and qualify potential customers through various channels, including cold calling, email campaigns, and online research.
o Develop and maintain a pipeline of leads to ensure a steady flow of sales opportunities.
o Utilize CRM software to track and manage leads and sales activities.

2. Customer Engagement:
o Build and maintain strong relationships with prospective and existing customers.
o Conduct virtual meetings, presentations, and product demonstrations to showcase GEODIS's sea freight services.
o Understand customer needs and provide tailored solutions to meet their logistics requirements.

3. Sales Conversion:
o Convert leads into sales by effectively communicating the value of GEODIS's freight services.
o Negotiate terms, pricing, and contracts with customers to close deals.
o Achieve and exceed sales targets and performance metrics.

4. Market Analysis:
o Stay informed about industry trends, market conditions, and competitive landscape.
o Provide insights and feedback to the sales team and management to inform strategic decisions.
o Identify opportunities for new business and market expansion.

5. Customer Service:
o Ensure a high level of customer satisfaction by addressing inquiries, resolving issues, and providing timely updates.
o Serve as a point of contact for customers, offering support and assistance throughout the sales process.
o Maintain professional and responsive communication with customers.

6. Collaboration:
o Work closely with the operations and logistics teams to ensure seamless service delivery.
o Collaborate with marketing and other departments to develop sales strategies and promotional materials.
o Participate in team meetings and contribute to sales planning and strategy development.

7. Reporting and Documentation:
o Prepare regular sales reports and forecasts for management review.
o Maintain accurate and up-to-date records of sales activities, customer interactions, and transactions.
o Ensure compliance with company policies and industry regulations.

8. Healthcare Activities:
o Act as a contact of competence for health care customers.
o Ensure that all transport operations are conducted in line with WHO TRS 957 and EU GDP Guidelines (2013/C 343/01).

Applicant's profile

REQUIREMENTS :
• A minimum of five years of freight forwarding experience, with extensive knowledge and expertise in Air and Ocean Freight Operations; experience in Road Freight Operations is considered an asset.
• GDP experience very desirable
• Self-motivated and ability to work autonomously.
• Demonstrated commitment to identifying and implementing more efficient or cost-effective solutions.
• Customer focused and commercially astute with a high level of communication and interpersonal skills.
• Strong organizational skills including the ability to prioritize tasks, effective time management and a high level of accuracy.
• Excellent communication skills, both written and verbal in German and English. French is a plus.
• Ability to think out of the box, solve problems and remain calm under pressure.

Working time (%)

100